Pamela Statham Email & Phone Number

Salford, Manchester

As a Global Services Client Processing Associate (GS CPA) I provide a high level of administrative support and maintain a conscientious approach to a variety of processing activities for a geographic territory in support of the Client Service Team and the Global Services Account Engineers. Working with clients and internal information users I can resolve queries in respect of prospect/client data integrity, providing a quality professional service to clients as a member of the Client Servicing Team. Excellent written and verbal communication skills, Effective time management and analytical skills. Good knowledge of MS office including the ability to use pivot tables and Excellent working knowledge of in house engineering systems are a few skills I have acquired. I can work in a team environment with minimal supervision using my initiative and having a proactive approach.Updating data for customers using various data management systems, and distributing Risk Report packages to clients are a few of the responsibilities I undertake on a frequent basis in a professional and friendly manner, building on relationships with my colleagues and clients.Booking travel, flights, transfers and hotel accommodation, Calendar management, ordering of branded merchandise for corporate gifts or client awards and any Ad-hoc reports as requested.Assist the Global Services Account Engineers (GSAE’s) with the Monthly, Quarterly and Year End client reports and corporate visit/recommendation objectives. Including an advanced Scorecard and tracking of project management information. Preparing presentations in PowerPoint for Client and Meetings and Presenting to clients - MyRisk system.Liaise with clients and provide a regular and consistent update on recommendations. Develop a Customized Dashboard and collaborate with the client in obtaining documents for review, keeping the teams up to date on progress and seeing through to fruition the possible completion of recommendations.

Salford Quays, Manchester

Reporting to the Client Processing Manager my responsibilities included validating and reconciling client information necessary to process new, renewal, anniversary business interests and values. This was prior to the input of data into in house management and engineering systems. I worked with client and internal information users to resolve concerns about prospect/client data integrity, providing a quality professional service to clients as a member of the Client Servicing Team and in co-ordination with other members of the Client Servicing Team. Daily supporting the Account Engineer with various tasks making sure objectives and timeliness of renewal and reporting were met.I ensured the timely delivery of products and services to new and existing clients, tracked and updated recommendations, verified reports, transmitted completed reports to clients, and as a team achieved company and operational objectives.Other responsibilities included maintaining document distribution information for assigned accounts, generating reports to provide information to internal/external customers, gathering and coordinating materials needed for meetings and reviews.Skills: Attention to detail, strong problem solving capability, advanced computing skills, good math and analytical skills, strong organisational skills with the ability to plan and prioritise tasks to meet deadlines, good communication skills, both oral and written, self-motivated, collaborative and team-oriented.

Education record

8 GCSE

Education record

Activities and Societies: RSA Higher Diploma in Administrative/SecretarialWord Processing Stage 1 & 2 Distinction Text Processing Stage 1.

Education record

DNN (Diploma in Nursery Nursing) Formally known as NNEB