o First point of contact for customers and vendors.o Handle all incoming calls including customer inquiries, and answer billing questions.o Schedule and manage service and maintenance calendar utilizing IGNITE.o Maintain marketing materials for potential customers.o Scan and import customer documents.o Process bulk mailings for end of month statements and daily outgoing mail.o Maintain filing system.o Compose customer correspondence and emails utilizing IGNITE and Microsoft Office Word.o Post credit card and check payments to customer accounts.o Run weekly reports using Microsoft Office Excel.

o Verified and updated patient demographics.o Collected co-payments at time of check in.o Reconciled daily receipts at end of day.o Ensured that insurance referrals were processed by primary care office prior to appointments.o Answered incoming calls on a multiple line system.o Registered new patients and scheduled initial and follow up appointments.o Managed calendar for multiple providers.o Maintained filing system.o Composed patient correspondenc

o Answered, triaged and routed complex incoming calls to Registered Nurse.o Maintained multiple providers' calendars.o Managed income revenue; collected copayments and prepared daily deposits.o Composed patient correspondence for rescheduled or missed appointments.

o Triaged and delegated complex incoming calls to ensure proper patient care and crises in a respectable manner.o Acted as a liaison between provider and patient to accommodate patient services.o Maintained multiple providers' calendars.o Scheduled specialists’ appointments for internal and external providers.o Managed financial aspects; collected patient copayments and reconciled deposit receipts.o Maintained Excel spreadsheet for weekly/monthly income budgets.

o Maintained multiple providers' calendars.o Collected co-payments and applied charges/diagnoses to patient's ledger for proper billing.o Balanced cash drawer and complied daily receipts.o Managed and processed insurance referrals to specialists.

o Increased sales revenue by selling computers, IOS devices, AppleCare and One to One memberships.o Trained and coached new customers to utilize their new computers and/or IOS devices to their fullest potential.o Answered and handled incoming calls as Operator.o Identified customers' technical issues regarding their Apple products over the phone and in person.o Increased sales revenue by $5K on a weekly basis.

o Assistant to fifth grade teacher during classroom instruction to ensure that the students remained on task.o Mentored academically-challenged students with class and homework, along with special projects.o Monitored students to insure that they stayed on task during classroom instruction.o Typed, distributed, administered and corrected tests and homework.o Supervised students (K-8) in the cafeteria, and on playground while students were at lunch recess.

o Composed and typed office correspondence and legal documents for commercial real estate transactions.o Maintained filing system for real estate sale and lease transactions, along with confidential employee records.o Maintained financial budgets for commercial real estate transactions.o Composed job advertisements for local newspapers.o Screened incoming resumes, conducted initial interviews of potential administrative staff, and recommended for hiring if appropriate.o Tracked employee performance reviews, and compiled annual review packets.o Maintained employee time sheets, and recorded vacation time accrued and taken.o Handled employee conflict resolutions by listening to both sides of the argument and gathering all information to make an unbiased resolution.o Scheduled business meetings and made arrangements for conference rooms and delivery of meals to the staff meeting members.o Scheduled sales training classes, and arranged audio visual aids for classroom instruction.o Typed, reproduced and assembled class materials for the V.P. of Sales & Training.CAREER HIGHLIGHTS: o Produced and implemented a Company Policies and Procedures Manual.o Revised Company Employee Handbook to achieve compliance with Federal and State legal requirements.o Established all policies and procedures for the implementation of COBRA.o Supervised and trained incoming new clerical staff.