Pamela Thomson Email & Phone Number

Cork, County Cork, Ireland

• Manage and maintain the Managing Director’s calendar– including travel arrangements and daily commitments.• Organize meetings with internal colleagues and external customer/vendors- creating meeting agendas, taking meeting minutes.• Manage/maintain showroom, ordering sample ranges. Booking customer appointment. Organising catering.• Work closely with the managing director, sales representatives and customers to manage key accounts, including order input, communicating stock shortages and advising on deliveries.• Handling of all incoming phone calls proactively. Main point of contact for all wholesale customers in Ireland.• Ensuring stock clearance lists are reviewed & contacting customers to offer stock and increase monthly sales.• Mail shot management, gathering data and liaising with the different internal team for seasonal information and catalogues.• Monthly analysis and management of customer orders, reporting on top sellers by quantity, value and rolling seasons. Communicating report results with sales reps via email, excel documents and telephone.• Daily reporting and analysis of customer sales to ensure monthly/yearly targets are met.

• Duties include to plan, execute and support product launches and upgrades, guiding a cross functional team from development, sales, customer service, operations, marketing and finance.• To develop Product Marketing material such as user guides / product sheets and other related collateral for the product line relevant to both the indirect and direct markets.• To gather product requirements for and influence the global product roadmap, working closely with the Global Product Management team• To research the market and competitors to help develop positioning, messaging and pricing.• To manage international vendor and / or partner (reseller) relationships • Acting as liaison between sales and delivery groups (Customer Service, Billing, Tech / Ops, Pricing & Marketing teams)• To develop collateral content and work with Marketing to market product features and enhancements through online and print collateral. • Update pricing system, add new products and pricing to enable sales teams to obtain client quotes. Provide administrative support to the Sales team, manage all aspects of quotes and queries.• Amend or updating contracts. Adding new product pulls or updating T&C’s. • Provide support for sales team, proactively booking meetings and Preparing minutes & action points from the meetings.

Clonakilty, Co Cork

• Responsible for providing client service for all internal and external clients, by demonstrating customer service and technical expertise and familiarity of company products and procedures.• Answering or returning internal and external queries in an efficient, knowledgeable and timely manner• Reporting problems as necessary to minimize impact to clients, researching and resolving client complaints and concerns• Ensure that daily systems operations in the department are running smoothly and efficiently by assisting with software and hardware testing; Compiling Statistical data for report creation and future use • Ensure that clients (internal and external) are continually provided adequate and professional communications by answering calls from sales representatives – providing usage information and troubleshooting problems • Proactively contacting clients regarding on-going issues.• Dedicated platinum support specialist- Main point of contact within customer support for seven major companies. Responsible for liaising directly with clients and account manager’s and utilizing expertise and familiarity of companies protocols.• Contact point for the escalation of tickets for issues reported and responsible for ensuring follow up with client with resolution to issue. • As part of the call delivery team responsible for running event calls and provide technical assistance on issues which occur during these live events.