Pamela Le Email & Phone Number

River Forest, IL, US

Richmond, Illinois, United States

• Serve as primary liaison for Sales Reps, Operations, Distribution, and Customer Service concerning any logistics/transportation matters requiring quick and accurate problem resolution
• Communicate effectively with all parties involved of load/delivery issues as situations arise throughout the life of loads and create solutions to solve the problems moving forward.
• Maintain superior carrier relationships and identify process improvements working with the receiving facilities and carriers.
• Schedule Hotshots and expedite urgent shipments
• Team lead Daily Management Meeting presenting numbers for orders received inbound, orders released, shipped, discuss orders currently out for delivery and any delivery issues
• Gather/compile data for KPIs to establish reporting mechanisms for multiple areas of the supply chain in regard to logistics

Rosemont, Illinois

• Monitor and track shipments for several high-profile key accounts.
• Serve as primary account liaison for customers, brokers, truckers, steamship lines, rail and representatives as well as for matters requiring quick and accurate problem resolution.
• Effectively resolved issues with displeased clients, resulting in limited escalated calls for supervisor intervention.
• Review shipping documents sent from overseas and ensure they are received by clients promptly and on time.
• Ensure official Bill of Ladings are received for cargo releases.
• Perform duties of document turnover including processing payment and collecting payments from customers and other forwarders.

Bensenville, IL

• Monitor and track shipments for main corporate BTX offices in Connecticut, New York, Illinois and California.
• Oversee complete shipping process of finished goods with exceptional efficiency for a high-profileaccount.
• Serve as primary liaison for vendors, customers, technicians, representatives, installers, engineers and for matters requiring problem resolution, while fostering and maintaining positive professional relationships.
• Coordinate pick-up and delivery appointments with customers and all individuals involved.
• Responsible for ensuring all appointments meet doctor’s/surgeon’s requirements and deadlines.
• Provide timely quotations to current and potential customers ensuring set profit margin is followed.

Chicago

• Communicate clearly, timely, and effectively with customers and vendors
• Route all shipments in most effective manner by utilizing a large database of carriers and various modes of transportation.
• Closely monitor shipments, entering all necessary data to guarantee on time delivery and ensure all parties involved have access to current and accurate information.
• Handle a high volume of incoming calls.

Elmwood Park, IL

• Performed a broad range of key tasks to open and close restaurant and developed waitress schedule to ensure coverage and smooth workflow.
• Assisted, trained and mentored new hires to improve productivity, efficiency and accuracy.
• Boosted customer base and established repeat clientele by providing quick, efficient and friendly service.

Addison, IL

• Maintained proper cash limits, cashed checks and accepted deposits.
• Provided clerical support to managers, assisting with filing and faxing.
• Provided leadership by assisting in training new hires; ensured knowledge of bank policies, procedures and standards.

Accounting And Business/Management

Activities and Societies: Theta Chi Omega Multicultural Sorority

Associate'S Degree