▪ Serve as primary liaison for Sales Reps, Operations, Distribution, and Customer Service concerning any logistics/transportation matters requiring quick and accurate problem resolution▪ Communicate effectively with all parties involved of load/delivery issues as situations arise throughout the life of loads and create solutions to solve the problems moving forward. ▪ Maintain superior carrier relationships and identify process improvements working with the receiving facilities and carriers.▪ Schedule Hotshots and expedite urgent shipments▪ Team lead Daily Management Meeting presenting numbers for orders received inbound, orders released, shipped, discuss orders currently out for delivery and any delivery issues▪ Gather/compile data for KPIs to establish reporting mechanisms for multiple areas of the supply chain in regard to logistics▪ Build consistent relationships and communications with transportation service providers and become knowledgeable of their strengths and weaknesses.▪ Provide continuous improvement opportunities for both cost and service initiatives through data analysis with internal and external customer engagement.▪ Maintain database/reports related to shipment tracking, receiving performance, carrier performance, and other reports related to Transportation and Logistics operations.▪ Responsible for daily monitoring and troubleshooting for Transportation Management System (TMS) with TMS activities including planning, freight, and freight payment.▪ Resolve, update, and escalate all Exception Level Shipments▪ Track, report, and minimize Carrier Accessorial Charges through the Continuous Improvement Process.▪ Troubleshoot issues and provide necessary support to internal and external customers to achieve desired results.

▪ Monitor and track shipments for several high-profile key accounts.▪ Serve as primary account liaison for customers, brokers, truckers, steamship lines, rail and representatives as well as for matters requiring quick and accurate problem resolution.▪ Effectively resolved issues with displeased clients, resulting in limited escalated calls for supervisor intervention.▪ Review shipping documents sent from overseas and ensure they are received by clients promptly and on time.▪ Ensure official Bill of Ladings are received for cargo releases.▪ Perform duties of document turnover including processing payment and collecting payments from customers and other forwarders.▪ Collaborate with suppliers, customs brokerage, steamship lines and global offices network to makearrangements for release of cargo, ensure timely entry and clearance of shipments and also to rectify any delays in international customs/regulations.▪ Coordinate most efficient and cost-effective means of door deliveries for incoming ocean import cargo.▪ Ensure shipments are accurately invoiced/billed and payments are promptly collected.

▪ Monitor and track shipments for main corporate BTX offices in Connecticut, New York, Illinois and California. ▪ Oversee complete shipping process of finished goods with exceptional efficiency for a high-profileaccount. ▪ Serve as primary liaison for vendors, customers, technicians, representatives, installers, engineers and for matters requiring problem resolution, while fostering and maintaining positive professional relationships.▪ Coordinate pick-up and delivery appointments with customers and all individuals involved. ▪ Responsible for ensuring all appointments meet doctor’s/surgeon’s requirements and deadlines.▪ Provide timely quotations to current and potential customers ensuring set profit margin is followed. ▪ Accurately invoice customers according to company standards.▪ Process urgent expedited shipments such as hot shots, same day deliveries and next day air shipments.▪ Route all shipments in the most effective manner by utilizing a large database of carriers and various modes of transportation.▪ Closely monitor shipments, entering all necessary data to guarantee on time delivery and ensure all parties involved have access to current and accurate information.▪ Effectively handle a high-volume workload, including majority of incoming emails in shared inbox and extremely high volume of incoming calls▪ Train, guide and coach new employees on proper procedures to ensure timely delivery and client satisfaction.

▪ Communicate clearly, timely, and effectively with customers and vendors▪ Route all shipments in most effective manner by utilizing a large database of carriers and various modes of transportation.▪ Closely monitor shipments, entering all necessary data to guarantee on time delivery and ensure all parties involved have access to current and accurate information.▪ Handle a high volume of incoming calls.

▪ Performed a broad range of key tasks to open and close restaurant and developed waitress schedule to ensure coverage and smooth workflow.▪ Assisted, trained and mentored new hires to improve productivity, efficiency and accuracy.▪ Boosted customer base and established repeat clientele by providing quick, efficient and friendly service.

▪ Maintained proper cash limits, cashed checks and accepted deposits.▪ Provided clerical support to managers, assisting with filing and faxing.▪ Provided leadership by assisting in training new hires; ensured knowledge of bank policies, procedures and standards.