Pam Vick-Moore Email & Phone Number

Atlanta, GA, US

Atlanta, Georgia, United States

• Leads strategic, cross-functional / cross Line of Business technology initiatives to improve customer experience and drive process improvements. Deep understanding of end-to-end processes with a constant focus on the.
• Led project team of 30+ people and 8 work streams to successfully deploy a new electronic bill pay platform, replacing 4 systems/processes; migrated 150K+ accounts with over 98% quality and within budget.
• Led project team of 20+ to build a new branded fuel card program and migrate a new partner’s customer base of 25K accounts contributing 270MM annual gallons; successful migration led to the partner acting as a.
• Developed an extensive Partner Conversion Playbook to set standard best practices for successful conversions.
• Led team to consolidate card production from 3 processes to a single new vendor, improving card fulfillment from 12 days (average) to 3 days (75% improvement).
• Led project team to successfully build and migrate the first dual-language branded fuel card program in US enabling a French product offering in Canada.

Greater Atlanta Area

Internal consultant responsible for partnering with lines of business and corporate functions to deliver business process improvements, project management, and facilitation services. Led and supported multiple projects to successful completion. Led client experience improvement initiatives as well as developed and measured key performance indicators to.

Greater Atlanta Area

Championed client experience initiatives across the enterprise that ensured a consistent experience throughout SunTrust, including providing analysis of processes, operating results, customer surveys, and client focused measures.

Stockbridge, GA

Managed daily office operations for small moving company including customer service, staff scheduling and management, accounts receivables and payables, and system administration. Delivered training to staff and conducted on-site quality reviews. Developed grassroots marketing and acted as court liaison.

Led development efforts for Lockbox (a treasury product) to ensure product strategy was achieved. Led business team in development and successful installation of Lockbox document image solution and major system conversion in multiple sites. Fostered collaboration among disparate functions (Sales, Operations, IT, and the business), gained an understanding.

Atlanta, GA / Winston-Salem, NC

Developed strategic plans for lockbox product. Provided customer service team leadership for the successful conversion of lockbox production system and facilitated the conversion of 1,000+ treasury clients to the new image platform. Managed multiple operations departments with increasing levels of responsibility. Performed budget analysis for division.