Pam Brown Email & Phone Number

Jacksonville, Florida, United States

Jacksonville, Florida, United States

Responsible for a team of coaches in several offices who monitor and score customer interactions including phone calls, chats and tickets. Work closely with leadership to develop scorecards to highlight strengths and isolate opportunities. Provide coaching to agents and coaches. Review and report on end of call and chat survey data. Collaborate with many.

Jacksonville, Florida, United States

Trained new outbound phone sales agents on the Renovation Experts and Leads By Web online marketing products. Used a combination of lecture, power point, class participation, demonstration, online modules and videos to introduce the products, systems and sales process. Coached new hires and existing reps by listening to live and recorded calls to provide.

Jacksonville, Florida, United States

Transitioned the Signature Service Team (an escalated, strategic customer support team) from a satellite office to corporate headquarters in Jacksonville, FL. Significantly reduced staff while increasing revenue generated. Maintained the program as both an account save/retention tool and revenue generator. Increased the number of customers paying for the.

Jacksonville, Florida, United States

Work with sales, billing, technology and marketing to ensure the best customer experience. Hired, coached and trained customer service inbound call center representatives. Responsible for daily operation of the customer service team including time, attendance, daily schedules, task assignment, monthly reviews, commissions and HR issues. Developed tiered.

Jacksonville, Florida, United States

I worked with the VP of sales to support four sales teams selling internet generated home improvement leads to contractors as well as internet search advertising campaigns. Wrote and implemented sales policy and procedure. Assigned territory. Hired, trained and coached outbound phone sales representatives. Designed and coordinated sales contests and.

Selling managed rental uniform and facilities programs to business customers. Solicited from prospect data base by phone and in person while developing other prospects by networking.

Supervised and motivated community group fundraising account executives whilehandling DC territory. Team was responsible for over $1M in annual revenue. Locally solicited new groups to participatewith fundraising programs by networking, cold calling and internet research. Serviced existing groups to grow revenue.1993 ­ 1996: Account Executive..

Responsibilities included sales of cell phones to business customers by cold calling, prospecting and cultivating own leads,including attending professional and community events to generate leads. Ongoing customer service and up selling ofexisting customers.

The Knot ­ Washington Wedding Pages MagazineSold internet and magazine advertising to wedding vendors. Serviced existing accounts and generated new business.Attended bridal shows and trade functions to promote website and magazine.

Chesapeake Directory Sales Company­The Bell Atlantic Yellow PagesResponsibilities included sale of Bell Atlantic yellow page products to business customers. Handled $1.5M in annualadvertising revenue. Renewed and grew existing advertising as well as increased customer base through sales of printadvertising, web pages and other specialty products in a fast.