Pam Fatzinger Email & Phone Number

Remote

• Leading the development and implementation of the HTI-1 Rule, including the new “Decision Support Intervention” (DSI) criterion at 45 CFR 170.315(b)(11). This involved collaborating with Legal and Compliance departments, defining the scope, and guiding Product and Engineering teams to ensure regulatory adherence.• Managed five cross-functional teams, including system architects, UX designers, and engineers, to drive progress toward regulatory compliance for ONC's HTI-1 Final Rule. We are on track to meet all critical development milestones ahead of the December 31, 2024 deadline, positioning ModMed to secure EHR certification and ensure continued operation within the EHR sector.• Proactively translated complex healthcare regulatory and compliance requirements (ONC, CMS, state legislature) into actionable product deliverables, anticipating future regulations like the proposed HTI-2 rule. This strategic foresight will be critical in avoiding potential penalties and maintaining ModMed’s compliance and operational status within the EHR sector.

Remote

• Led the development and successful completion of an application designed to automate the prior authorization workflow for managed healthcare, significantly improving operational efficiency. Effectively managed stakeholder expectations and mitigated delays through proactive communication and targeted risk management, prioritizing high-value tasks to maintain product quality. Despite initial delays, I strategically transitioned to the next phase of product enhancement, incorporating feedback and adapting to evolving requirements.• Translated complex business requirements into user stories, managed the product backlog, and facilitated Agile ceremonies including sprint planning, backlog refinement, and retrospectives. Conducted user acceptance testing, gathered actionable feedback, and implemented continuous product improvements.

South Jordan, Utah

• Led the development and launch of comprehensive content for ambulatory EHR, patient kiosks, and mobile applications, specifically tailored to the needs of Mental Health, Family Practice, Pediatrics, MedSpa, and Plastic Surgery practices. This initiative significantly enhanced user experience and workflow efficiency, leading to a dramatic increase in adoption among mental health providers, who moved from outside the top 10 to become the number one user group of the EHR system after the introduction of specialized clinical content.• Defined clear project scope, objectives, deliverables, and requirements, ensuring alignment between project goals and business objectives.• Developed and maintained comprehensive project documentation including functional requirements, training materials, webinars, presentations, and release notes, fostering project transparency and stakeholder buy-in.• Effectively communicated project status updates to all stakeholders on a weekly basis, maintaining transparency and building trust.

Utah, United States

• Led a number of clinical projects, ensuring on-time delivery of clinical content and bookmarks. Resulting in increasing the availability of clinical content by 800%.• Participated in the planning, execution, and evaluation of beta testing phases for new software features. Facilitated collaboration between internal teams and external stakeholders to gather valuable feedback, track and resolve issues, and ensure a smooth transition to production.• Configured electronic interfaces for immunization and syndromic surveillance for 300+ practices across 26 state registries resulting in streamlining the integration onboarding and improving user satisfaction. Proactively identified and addressed HL7 messaging remapping needs, ensuring seamless data exchange and compliance with state regulations.

Greater Salt Lake City Area

Assist in the preparation and care of patients undergoing surgical intervention. Anticipate needs of surgical team during the procedure as either a scrub nurse or circulator. Additional responsibilities included serving as a part-time charge nurse which oversees patient care, staff assignments, emergency response/transport, and management of family crises.

West Jordan, Utah

Performed as a circulator and afternoon charge nurse for a 7 room operating theatre. Additional duties include serving as a unit-based-JCAHO representative and compiling data for key performance indicators.

Greater Salt Lake City Area

Performed as a circulator in the areas of cardiothoracic surgery, general surgery, orthopedics, ophthalmology, vascular, ENT, gynecology, and urology. Served as a quality assurance officer to ensure evidence based practice was maintained by the nursing staff. Member of the Unit Base Council which was responsible for standardizing procedures and improving efficiency in the OR.

Murray, Utah

Duties included working as a circulator and scrub in the areas of general surgery, orthopedics, vascular, gynecology, and urology. Additional duties involved collecting data for a monthly spreadsheet reflecting block utilization by physicians. Performed supervisory roles as a charge nurse and a preceptor for new hires.

Murray, Utah

Used the nursing process to provide quality patient care on a step-down ICU telemetry unit for 5 patients per shift.