Pam Faas Email & Phone Number

Eagle, ID, US

Idaho & Wyoming - Branch Location: Eagle, Idaho, United States

Providing service and warranty support for builders, trade contractors and the replacement market for Pella Windows and Doors.

United States

Responsible for new home builders in South LA, Orange County, San Diego and Inland areas representing all major appliance brands including Whirlpool, Samsung, LG, SubZero/Wolf, Bosch, Thermador and more. Appliance expert to provide assistance in developing standard specification and option and upgrade program to increase builder revenue and homebuyer.

Orange County, California Area

Responsible for new home builders in South LA, Orange County, San Diego and Inland areas representing all major appliance brands including Whirlpool, General Electric, Samsung, LG, SubZero/Wolf, Bosch, Thermador and more. Also work with general contractors and developers on new multi-family for rent projects. Over 30 years experience in new construction.

Socal Office Closed Sept 2012

• Responsible for sales and business development of Bosch water heating products including gas and electric tankless, solar thermal and electric heat pump.
• Executed new business strategy including change of manufacturer’s representative, handling all aspects of the changeover including agreements, price negotiations, training and inventory. This change resulted in a 25%.
• Completed Southern California market evaluation including competition analysis, existing manufacturer’s representative performance and customer satisfaction. Prepared business strategy and presented to management.
• Worked closely with engineers, plumbing contractors and wholesale distribution to ensure specification to installation. Exceeded call and training expectations (30 per month).
• Prepared presentations tailored for specific audiences including school districts, engineers, contractors and wholesalers. Presentations used nationwide by field sales.

• Responsible for working with homebuilders and developers to specify Rinnai products.
• Increased Rinnai homebuilder “specifications” in Southern California by 50%
• Converted several large homebuilders to Rinnai including Toll Brothers, Shapell Homes, California Pacific Homes (Irvine Company) and Shea Homes.
• Prepared professional presentations to builders, architects, customer service (reduced tankless related service calls by 70%), sales, plumbing contractors and Green Building professionals.
• Negotiated national, regional and local builder programs for key builder partners.
• Provided product training for distributor showrooms, counter sales, builder sales agents, customer care and construction managers.

• Responsible for account management of contract trade partners including single family, multi-family and distributors. New account prospecting, pricing quotations, account setup, credit issues, customer service and.
• Prepared and presented numerous professional “Why Do Business” presentations to key regional and national builders resulting in conversion of $15 million dollars in sales annually from a competitor.
• Trained and mentored new Account Managers and Customer Service Representatives for the Southern California Division.
• Account Manager for sales division training and development of new systems and software.
• Awarded National Contract Account Manager of the Year 2003 for Whirlpool Corporation. Awarded Contract Account Manager of the Year 2001 for Whirlpool Southern Pacific Sales.

Business Administration And Management, General

(one semester)

Education record