Customer Service Specialist
Current• Handled inbound/outbound calls and emails in part to manage orders assigned to appraisers nationwide • Monitored 75 to 100 orders daily; from acceptance, through inspection and delivery. Secured and sent necessary documents as required. Provided client with status updates • Prioritized incoming escalations in order to efficiently manage client expectations• Interfaced with internal and external customers and appraisers to resolve customer service calls, queries, and problems• Worked with appraisers, brokers, clients, and/or internal groups to validate information, define and resolve issues, request and provide updates as appropriate• Provided support for specific functional teams within operations including training, phone, follow-up, placement, and client services
