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Results-driven IT professional with extensive progressive experience providing innovative technology solutions to business processes for efficiency, quality and cost containment in education, restaurant, manufacturing and environmental consulting industries. • Analytical thinker, making problem solving very exciting.• Expertise in documenting business requirements and managing custom projects relating to the development, implementation, and on-going support of applications.• Proven ability to manage multiple cross functional project teams• Skilled supervisor with up to 20 technical reports in different time zones with focus on effective selection, professional development with positive outcomes.• Accomplished project planner and strategist with consistent accountability, clear / concise reporting and effective resources allocation.• Experienced in Zendesk Administration, Microsoft Office, Workday, training, and executive management needs.• Exceptional collaborative skills with business clients, stakeholders and senior management.• Excellent written and verbal communication and documentation skills.Specialties: Interpersonal Communications with vendors, team and upper management. Great business liaison.
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Associate Director, Customer Service & Quality Improvement In Business OperationsUniversity Of Louisville Jul 2016 - Apr 2024Louisville, Kentucky AreaDriven by technology and data, Business Operations delivers a new approach to the key processes and transactional systems that allow us to conduct administrative and business actions. We focus on providing responsive digital methods of working while maintaining the highest level of customer service. • Selected, implemented, and support the Zendesk Enterprise Suite for the department.• Created and lead a CSM six member remote and on premise team for a fast-paced enironment that continues to carry over 95% customer satisfaction rating for the department.• Manage customer concerns in a compassionate, solution-oriented manner and ensure team does also.• Identify, track, and report on KPIs for business processes and service interactions within the department. -
Assistant Director, It Support ServicesUniversity Of Louisville Jun 2010 - Jul 2016Managed a team of five team leads in the support service areas which included 21 total employees. This included IT HelpDesk, ITechConnect, Tech Consulting, R&D, and Classroom Support.Very active in several large projects – Exchange migration, Archive project, Office 365 migration, ServiceNow, Classroom Audio Visual review/Classroom setups.
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Project ManagerLeapfrog Interactive 2009 - 2010Responsible for assignment/tracking of all project related activities for the agencies multi-million dollar client. Activities included writing project plans, functional requirements, creative briefs, and job orders, along with assigning and tracking of tasks and resources for ecommerce/web development and deployment projects. •Projects included: development and design of website and supporting applications. Direct web site content creation, enhancement and maintenance. •Facilitated web developers, SEO and creative personnel in a team environment.•Worked with management and development teams to prioritize needs, develop content criteria, and determine appropriate solutions. •Worked with the developers using best use practices for code check-in with source code repository. Approved staging website before code went live. -
Desktop Design Team Lead/Project ManagerYum! Brands Nov 2004 - Mar 2009Lead team of 4 onsite and remote members responsible for new application packaging and updates distributed to over 4,000 corporate clients, including monitoring team workload to ensure project success, schedules, timelines & budgets are met.• Create and track detailed project design documents and matrixes for cross-functional teams on time and within budget.• Select major hardware product line revisions/additions, which include working with the vendors to assure product lifecycle and cost is in the best interest of Yum. • Co-managed project resulting in reduction of laptop costs by $300 per laptop with $600,000 potential savings.• Manage personnel issues, schedules, reviews, and promotions of each member to the next level.• Plan and implement Project Planning Workshops determining objectives, scope and potential risks -
Sr. Systems AnalystYum! Brands Jan 2002 - Nov 2004Project Manager for OS and application installs and rollouts for PMO and IS projects.•Led cross functional project teams consisting of Developers, Telecom, Netware Services, and Security.•Managed 3 remote member team charged with revamping image process resulting in reduction of 40 to 2 OS images.•Worked with vendors to select all computer hardware including laptops and desktops.
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Systems AnalystYum! Brands May 1999 - Jan 2002Worked closely with internal and external helpdesk assisting with issues beyond their knowledge base and tracking training needs. •Created application installs for PMO and IS projects following SDLC methodology.•Image creation and updates of all supported computer models for each operating system at all three sites. •Great customer service bridging technical information to clients.
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Network ManagerWaukesha Cherry-Burrell Manufacturing Firm 1996 - 1999Worked with Corporate Network Administrator to design Workstation and Laptop standards for each department, including the manufacturing floor, at all locations and shared support of remote offices in New York, Philadelphia, and Mexico City.• Maintained all aspects of a 150 user Novell 4.11 Netware Network. • Managed projects for all aspects of the network, computing environment, and phone switch• Supported domestic and international salesman on laptops, remote dial-up to network and Exchange • Managed software distribution via Landesk Management Suite for all clients in each location including design of server and management consoles
Pam Frank Skills
Pam Frank Education Details
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Management Of Cis
Frequently Asked Questions about Pam Frank
What is Pam Frank's role at the current company?
Pam Frank's current role is Relationship Builder, Problem Solver, Change Ambassador, Customer Focused Leader.
What is Pam Frank's email address?
Pam Frank's email address is pa****@****lle.edu
What is Pam Frank's direct phone number?
Pam Frank's direct phone number is +150285*****
What schools did Pam Frank attend?
Pam Frank attended University Of Louisville.
What skills is Pam Frank known for?
Pam Frank has skills like Cross Functional Team Leadership, Project Management, Sdlc, Leadership, Process Improvement, Vendor Management, Management, Team Leadership, Project Planning, Security, Training, Telecommunications.
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Pam Frank
Executive Vice President At Trilogy Integrated Resources, Llc / Network Of CareSan Rafael, Ca1trilogyir.com -
1westwoodgroupinc.com
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3 +151362XXXXX
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