Pamela Healy ► Bbus - Cia - Cpa Email & Phone Number

Brisbane, Queensland, Australia

Sunshine Coast, Queensland, Australia

As the leader of internal audit activity, I advise executives in understanding and minimising their business risks and inefficiencies to maintain compliance and ensure continuing operations through robust internal audit services.I am keenly aware of the consequences that my decisions may have on the organisation and have been challenged to manage projects and initiatives with lots of moving parts and limited resources.▶️ HOW I IMPROVED OPERATIONAL EFFICIENCY:I was charged with leading the development, modernisation and delivery of a contemporary internal audit service.My operating model has taken a holistic approach that linked our planned assurance and audit advisory services to the business objectives outlined in the Department’s strategic plan.My model has recently been appraised by the Institute of Internal Auditors Australia, receiving the highest rating and earned 86% positive rating from stakeholders.✔Observed a 30-40% increase in business engagement over 3 years✔Facilitated creation of employee professional development plans✔Integrated outsourced services to deliver required scope of work▶️ HOW I STREAMLINED INFORMATION FLOW:I revamped our cumbersome and overly detailed reporting protocol by designing a PowerPoint-based style that provided graphs and other visuals to clarify and communicate changes across the audit function, and how those changes would impact the operations landscape.✔Cut reporting size down by 50%✔Boosted efficiency by instituting a quarterly reporting schedule✔Increased overall engagement by highlighting key themes from audit activity▶️ HOW I ADVOCATED FOR PRACTICAL RISK & AUDIT PRINCIPLES:I was invited to present on risk-based internal audit practices to a group of Indonesian Government Auditors at the UQ’s International Business School.The presentation was rated “excellent” and I later received a thank you letter from the Honourable Rachel Nolan on behalf of UQ’s International Development Unit.

Brisbane, Australia

Key business advisory role leading the Internal Audit function, providing Executive and Senior Management and Governance Committees with detailed audit advice, reports and recommendations focused on driving improvements in core business activities to meet overarching business objectives.Core areas included:▶️ Development, implementation, management and evaluation of the Annual Internal Audit Plan, in accordance with legislative guidelines and relevant professional standards▶️ Management and direction of internal and external resources, including contract management activities associated with a co-sourced service model▶️ Engagement at all levels of the business, providing advice and assurance activities in relation to the management of significant business risks and performance activities.

Brisbane, Australia

Significant stakeholder engagement, coaching and mentoring role focused on driving enterprise-wide cultural change to deliver improved business performance. Results:▶️ Led the key organisational activities of Strategy, Planning and Business Information. Working directly with the Board and Executive management team, led the planning, development and clear articulation of Queensland Rail's strategic direction and business objectives. ▶️ Built frameworks for enterprise-wide, integrated business planning and reporting. ▶️ Led business units in the preparation of business plans to operationalise strategy and provide information and reporting for management to keep on track and identify opportunities for business improvement.

Brisbane, Australia

Key business management role, focused on coaching and mentoring business leaders in applying a strategic approach to business planning, reporting and performance management activities of the Operations Division (Passenger).Results:▶️ Instigated programs and processes for awareness and application of business controls, addressing core financial compliance deficiencies, particularly within the areas of procurement, contract management and general financial control.▶️ Raised the profile of the Division through timely and accurate written business information for dissemination into corporate performance documents.

Brisbane, Australia

Strong stakeholder engagement role, focused on delivering commercial, regulatory and customer value.Results:▶️ Developed, managed and administered government Transport Service Contracts (revenue contracts) with Department of Transport and Main Roads and TransLink (over $1 billion in value).▶️ Co-ordinated development and managed and administered agreements with key private sector parties, including Airtrain and Ticketek and interstate rail operators, including Countrylink.▶️ Developed, managed and administered rail access agreements for passenger rail services throughout Queensland.

Brisbane, Australia

Key advisory role, focused on provision of independent and objective assurance and audit advice (regulatory compliance issues and business efficiency issues) to Executive Management and Board members.

Brisbane, Australia

▶️ Performed large range of compliance and performance audits across all business functions throughout Queensland.▶️ Prepared information and reports for Fraud Investigations, including managing processes for liaison with the Crime and Misconduct Commission.

Toowoomba; Darwin; Gold Coast; Brisbane

Pizza Hut Division - Store Manager roles across Australia with responsibility for all aspects of the business operation, with staffing level of up to 80 employees.

Bachelor Of Business, Accounting

Certified Practicising Accountant

Certified Internal Auditor, Internal Audit