As a Benefits Analyst, I worked collaboratively with producers & account teams to manage a variety of services for a broad spectrum of clients ranging from small businesses to Fortune 500 organizations. I utilized math & excel skills, benchmarking data, industry trends & a thorough understanding of employee benefits to paint a clear, telling financial picture for my client, in order to provide strategic direction in the short & long term.Some of my responsibilities include:Develop & communicate strategy for RFPs & renewal efforts to carrier partners.Interpret clients' needs & make recommendations on benefit and contribution design.Examine benefit & claims data for strategy planning, RFPs & renewal.Receive, analyze & spread quotes highlighting richer or lesser benefits.Negotiate with carriers throughout the RFP process & work with them on creative solutions for the more risky, high-cost populations.Conduct monthly claims analyses for various clients, with a simplified summary laying out the changes experienced in the referenced time frame & highlighting the potential exposure to the plan by large claims.Interpret & manipulate census data to effectively analyze demographics & enrollment information.Create, update & innovate templates that are used during the strategy & marketing process.I also took on additional responsibilities for clients that require extra support, such as: Acting liaison for eligibility & billing administration, including all processing on the benefit administration platform & all communication to each carrier/vendor.Create, update & audit open enrollment guide & informational materials.Audit carrier invoices for discrepancies & incorrect adjustments.Utilize broker & personal relationship with carriers to provide rate relief, wellness incentives & technology funds - with the goal of providing the most value possible to my clients.

-Responsible for the execution of the entire rental process from pickup to return.-Met or exceeded sales goals leading to many “go-big dinners” and sales lunches.-Led morning meetings to inspire the team and focus on key areas of improvement.-Performed callbacks with renters to keep up with payments and maintain control of the fleet. -Marketed to body shops, dealerships, etc. to increase the branch’s market share.-Personally mentored newer MT’s on ways to dominate in sales while still maintaining great customer service. Continued training to include marketing strategies and personal branding.-Ensured the collection of accounts receivables for both customers and billed accounts.-Filled the manger role and conducted office business as usual when standard management was unavailable.

-Contributed to customer service, safety, and airport design meetings by adding an outsider’s perspective to the discussions.-Assisted in the designing, proofing, and implementation of a door naming system for the entire airport [rooms, doors, stairways, security checkpoints, elevators, etc.]. This system was crucial due to the need by inside and outside security/ political officials to easily decipher the type and whereabouts of an airport space in the event of an emergency or security threat.-Created an SOP (standard operating procedure) for a private security position, which is being used to train present and future employees on how to perform his/ her job effectively and efficiently. -Redlined contracts to outline specifically all of the changes between a former/existing contract and a new contract or IFB (invitation for bid). The Board of Supervisors required it to minimize time spent on reviewing the differences in the scope of work and expenses.-Performed a field survey of existing signage, assembled a presentation of findings, and stated my input on the conditions of the signage. Before ending the internship, I began and almost completed the scope of work for the contract requiring contractor(s) to install a variety of new signs to help pedestrians find their car, other parking levels, and the terminal entrances/ exits.-Project evolved to include survey of various items requiring some sort of maintenance, and also additional signage to improve the look and feel of the passengers' parking experience.-Organized documents (contracts, agenda staff reports, purchasing documents, & misc.) into helpful, simple electronic folders for easy access for multiple users in the facilities/ maintenance department.

-Assisted customers while striving to increase sales and the customer experience.-Oftentimes led store closing; my managers knew that I not only could get the team members to clean up quickly, but also counted on my attention to detail.-Completed Sales Associate Training Course.