Human Resources Business Partner for Clinical Operation.

Human Resources ManagerPacific Clinics Clinical Divisions/Administrative Departments (Portals, West Valley, REI, Compliance, Quality Assurance, Claims Operation, Facilities, Pacific Clinics Training Institute).HR Business Partner providing strategic partnership, coaching, problem solving and human resource business solutions to the Clinical Divisions and Administrative Departments.· Monitor the supervisor’s execution of coaching, counseling, discipline of employees, as well as completion of yearly performance appraisal process.· Successfully investigate employee relations issues to resolutions and when needed elevate and partner VP of HR/Counsel on potential cases.· Prepare Salary Quotes upon candidate job offering and internal transfers, as well as all termination decisions and drafting all appropriate documents.· Present Human Resources updates in Clinical Division Monthly Meeting (Ops) on Recruitment, Leave of Absence and related HRIS and company changes.· Provide training to supervisors and managers in performance management process. Assist managers and supervisors in drafting Performance Improvement Plans, performance documents; provides recommendation on wording, delivering difficult conversation and follow-up.· Assists employees, supervisors, directors, to reconcile work-related conflicts by providing recommendations pursuant to Pacific Clinics policies and procedures.Awards and Recognition· Re-tooled the Recruitment Process at Portals Division. Streamlined the interviewing process by updating the Interviewing Questions and structured the Supervisors Group Candidate Interviews.· Partnered with HRIS Project Manager to automate the Monthly Reports used during the Clinical Division Meetings.

Provided guidance to all store executives, at multiple store locations, regarding: employment, talent management, training and development, employee relations, and performance management.• Created a positive work environment by implementing employee engagement action plans focusing on communication, recognition, and advancement opportunities. Successfully increasing engagement scores from 65 to 76 score with company average at 62.• Conducted work place investigations and employee relations issues. Trained sales management teams to increase awareness and to solve issues in a fair and consistent manner with our policies. These efforts reduced compliance complaints by 20%.• Implemented an innovative employee retention process by conducting exit interviews which reduced turnover from 36% to 24% with the company average at 48%.• Improved disciplinary procedures and tracking system that insulated company from legal risks and ensured consistent and fair practices.• Trained executive teams on interviewing techniques and recruitment. Conducting workshops and one-on-one coaching sessions which contributed to solid hiring decisions and reduced employee retention.• Developed an Associate Career Path Assessment and facilitated store career fairs to successfully fill internal promotions which resulted in 7 sales associates promoted to entry level management positions.Awards and Recognition• Recognized for “Award of Excellence in Engagement” and “Lowest Total Vacancy”.• Received certificate of recognition for facilitating college hiring event at Glendale Community College and Southwest College for the District from the State of California.

• Regularly identified strategic business opportunities for five stores by analyzing data to spot exceptions, trends, and irregularities to drive company objectives and profitability.• In-depth knowledge of PeopleSoft and Kronos applications for hiring, associate movement, financial accounting and talent development.• Pioneered next generation scheduling technology that revolutionized industry standards giving Macy’s the competitive edge. Responsibilities included test and learn, trouble shooting and training efforts for stores and central support operations.• Coached executives in the areas of schedule planning, floor coverage, and open positions.• Final approval for all in-store associate hiring.Awards and Recognition• Recognized for “Make Magic 6 Award” for teamwork.• Received the award for “Above and Beyond” and “Service Performance Award”.