Pam Wilson, Pmp Email & Phone Number

Chicago

Shawnee KS

Shawnee KS

Project managed special events.

I support resolution of our customers' computer and networking issues and install or upgrade new hardware and software as their networking environments change.

• Managed the planning, scope, schedule, and cost of complex proof of concept (POC) programs and projects ranging from $100K to $4M.
• United the work of 80+ cross functional managers, engineers, and vendors in a multicultural environment to prove out Samsung’s WiMAX (4th generation wireless data technology) equipment in the Baltimore / Washington DC.
• Saved over $50K annually by managing the installation of long haul microwave telecom radios in 17 cell sites to build a Local Exchange Carrier bypass access network.
• Identified four critical system enhancement projects costing over $12M in IT development by leading a target state architecture project that compared current state to future state performance. Recommended an additional.
• Noted for outstanding teamwork, cross functional inclusion, and commitment to customers by customer VPs, directors, and managers (received four Excellence Awards).

• Managed a cross-functional team to develop the Sprint technology capabilities repository framework and system requirements that earned a patent filing in 2005.
• Translated the PCS, Long Distance, Local Division product roadmaps into the capability framework, and analyzed the resulting 1,360 product- to-capability linkages to guide capital budget planning. This work caused a.

• Manager Network Development, Technology Development - 2000 to 2002Managed a team of 20 to 36 test and network engineers to test existing system enhancements and to prototype, evaluate, and demonstrate future.
• Generated proven ideas that were analyzed by the business for potential pipeline projects.

• Led the officer and director team and established consistent, repeatable processes for strategic planning, performance reporting, vendor management, and employee/organizational development.
• Improved customer satisfaction by 5% as a result of conducting and analyzing a needs assessment of eight customer organizations and modifying departmental performance objectives to focus on the top five critical needs
• Selected and implemented a $500K automated performance tracking system to report six sigma, control chart, and Pareto analysis results for Access Management and vendor performance. This system achieved 100% compliance.

• Developed and implemented the Access Vendor Management process for 13 Sprint departments across the 14 largest local exchange carriers. Chaired director steering committee and executive operational reviews.
• Gained 100% buy-in of the process by collaborating with the participants on process requirements and training officer through individual contributor level participants on Sprint’s quality philosophy and process.

• Advanced the organization’s culture through an emphasis on quality principles, customer focus, and structured problem solving. Implemented large and complex operations analysis projects. Catalyzed and consulted for.
• Led two internal Malcolm Baldrige National Quality Award assessments and implemented five initiatives that improved performance, including vendor management, metrics development, and customer satisfaction surveys.
• By December 1995 achieved department-wide Capability Maturity Model Level 4, characterized by the ability to establish quantitative performance baselines and measure monthly operating performance against those baselines.

• Managed a staff of seven supervisors and analysts that improved the data integrity of the telecom access tariff and architecture information by applying process improvement and vendor management techniques.
• Drove telecom data integrity standards toward Sprint’s advantage by co-chairing the Industry Carriers Compatibility Forum (ICCF) Data Integrity Group, an industry forum focused on accuracy of the Local Exchange Routing.

• Directed a self-managed team of 30 data and systems analysts and developers to develop, test, implement and enhance of Sprint’s access cost information system.
• The resulting system supported an access cost reduction of over $30M over three years.
• Received an annual Information Technology Teamwork Award in 1993.

Supervised 5 systems analysts and technicians to write business requirements and functional specifications for the local access Carrier Billing System. Coordinated end-user acceptance testing and training.

Research and wrote the User's Guide for the Carrier Billing system.

Six Sigma Black Belt Certification

Ba, Economics And Philosophy

Activities and Societies: Also minored in English. I spent the first semester of my junior year in England, studying at the University of.

Pmp, Project Management Professional Certification

Education record