 Managed Skava's technical writing / documentation team Served as technical writer and reviewer Managed the administration and operation of and content updates for Skava's Developer Portal at https://developer.skava.com Developed interactive end-user training for in-person and e-learning sessions  Managed production of product training and explainer videos, including audio and video editing and production with Camtasia and Snag It, Adobe Captivate; Audacity, and Adobe Audition Partnered with Product Management team to understand, document, and train users on Skava's tools and platform products Worked with implementation teams, including solutions architects, business analysts, developers, and QA, to understand client-specific implementations for training engagements Conducted discovery sessions with clients to understand their specific training needs for training engagements Co-developed and managed Skava's Platform Enablement Program (PEP) for systems integrators and implementers Traveled nationally and internationally, as needed, to conduct and/or facilitate training

 Supervised and mentored one (1) onshore Project Manager Provided end-user training for Clients using Skava's tools and platform products Project managed the formalized training materials and delivery process for Skava's Studio Tool Project managed the development of Skava's platform documentation Managed eCommerce projects from the technical and creative requirements phase through implementation Served as primary client contact for all assigned projects Created and managed project schedules Monitored and coordinated offshore Project Managers, Developers, and QA teams Communicated project progress to clients via email, calls, status reports, and weekly meetings Coordinated communication between clients, third-party vendors, and internal technical, creative, and offshore teams Maintained project documentation

 Managed retail projects from the technical and creative requirements phase through implementation Served as primary client contact for all assigned projects Created and managed project schedules Monitored and coordinated offshore Project Managers, Developers, and QA teams Communicated project progress to clients via email, calls, status reports, and weekly meetings Coordinated communication between clients, third-party vendors, and internal technical, creative, and offshore teams Maintained project documentation Provided end-user training for clients using Skava's CMS tool