Pamela L. Email and Phone Number

• Directed operational strategies for comprehensive training programs, ensuring seamless development and delivery for customers, partners, and employees. Collaborated closely with the sales team to align training with business objectives, driving revenue growth and enhancing overall outcomes. Successfully managed functional P&L for training technology and operations.• Led and developed global teams across nine countries to manage and deliver over 350 customized customer-facing product training events annually, achieving significant cost savings and operational improvements.• Launched and managed multiple customer-facing Learning Management Systems (LMS), while decommissioning legacy systems to streamline technology and reduce overhead. Worked with platforms such as SumTotal, OnPoint, Magento, Litmos, Cornerstone, and SharePoint.• Expanded a global vendor management program to include 30 certified trainers across Europe, renegotiated LMS contracts for significant cost savings, and transitioned outsourced support from India to the Philippines, achieving substantial cost reductions.• Managed complex projects involving technology integration and process optimization, including the successful execution of a delivery support feedback form and BI tool integration for improved reporting.• Created strategic communication plans and tools for project rollouts, including global sales conferences, and developed internal communication sites to enhance collaboration and information sharing.

• Leadership Development & Training Programs: Designed and managed professional and leadership learning programs for the Law, Compliance, Business Ethics, and External Affairs (LCBE) group, impacting leadership and employee growth across multiple departments.• Strategic Online Platforms: Collaborated with enterprise technology teams to implement and manage online learning platforms (Sum Total, IBM Connections, SharePoint, Degreed) and learning management systems (LMS), significantly enhancing training delivery, employee engagement, and access to professional development resources.• Knowledge Management Initiatives: Led cross-functional teams in developing an online knowledge management and skills-based learning tool, fostering continuous learning and upskilling among employees.• Leadership Development Framework: Created the structure for LCBE’s leadership development program, incorporating an online SharePoint site to support post-training reinforcement and ongoing leadership growth.• Training Development: Developed and executed comprehensive onboarding programs for new hires, interns, and early-career rotation employees, integrating online learning platforms to streamline training processes. Designed and facilitated sessions incorporating Diversity and Inclusion case studies, fostering a more inclusive workplace culture.• Executive Leadership Training: Delivered Social Styles (communication styles) training to executive leadership teams, resulting in improved manager-to-employee engagement and communication across the organization.

• Leadership Program Management: Collaborated with senior leadership and employees to align leadership programs with individual needs, ensuring optimal fit and success. Managed program administration, including eligibility tracking, participant engagement, logistics, expenses, and comprehensive reporting.• Program Impact & Engagement Reporting: Developed engagement and impact reporting across all leadership programs, driving data-informed decisions for program enhancements and future development.• Process Improvement & Cost Reduction: Refined program processes, leading to reduced costs and achieving the highest success rate for a Harvard Business Publishing program, which earned the Brandon Hall Innovation Award.• Adaptive Learning Implementation: Launched cutting-edge adaptive learning programs in collaboration with specialized vendors, leveraging the LMS (SumTotal) to integrate the technology into leadership and compliance training, allowing for effective measurement of program impact and enhancing participant engagement.

• Lead Project Manager of Group Voluntary and Worksite Sales Departments. Worked with Talent Management Group assessing talent tracking methods. Tracked and identified current and future top sales talents. • Collaborated with key stakeholders to successfully roll out the Account Executive’s 2014 Incentive Compensation Redesign covering local, regional, and national accounts. Tracked project ensuring on-time completion.• Created communication plan, strategic processes, and relevant tools for project rollout as well as managed the work team to identify gaps and escalate issues promptly.

• Grew a small home-based bakery into a popular brick-and-mortar shop servicing a wide variety of clients such as corporate and health care accounts in addition to marketing agencies and catering establishments.

• Was responsible for strategy, development and implementation of a comprehensive two-year Financial Advisor Associate Training Program with approximately 100 participants yearly. • Partnered with curriculum development team to create synchronous and asynchronous training. • Worked with recruiters, plus regional and branch managers to recruit early-in-career candidates to align with program success.• Designed, developed and created all training programs, recruited program candidates, executed program delivery. Post-launch tracked and evaluated program success based upon agreed upon metrics. Program goal was to align early-in-career professionals onto the appropriate established teams. • Director of multi-functional team responsible for program development, resolution of issues, prepare reports on deliverables and project status to Senior Executive Committee.