Training and participating in marketing research, re-training.Designing and assisting to create a technical process for research and call management.Helping people live and work where they want!Enjoying my work with a superb team of self-motivated folks!Email: pam.lassen@gmail.com

•Developed release vehicle to distribute the latest BINDv9/DNS to customers•Designed and implemented a project to upgrade current DHCP server/client code•Enhanced and fixed defects in BINDv8, DHCP, FTP across several UNIX releases• Consult with Sustaining Engineering for Field Support of Customers• Documented processes for performing engineering tasks, tips and tools for transition of responsibilities to support personnel• Hardware and software staging for Product shows… Show more •Developed release vehicle to distribute the latest BINDv9/DNS to customers•Designed and implemented a project to upgrade current DHCP server/client code•Enhanced and fixed defects in BINDv8, DHCP, FTP across several UNIX releases• Consult with Sustaining Engineering for Field Support of Customers• Documented processes for performing engineering tasks, tips and tools for transition of responsibilities to support personnel• Hardware and software staging for Product shows (AIIM, Decus, DECworld, Voice92 Show less

•Developed release vehicle to distribute the latest BINDv9/DNS to customers• Designed and implemented a project to upgrade current DHCP server/client code• Enhanced and fixed defects in BINDv8, DHCP, FTP across several UNIX releases• Consult with Sustaining Engineering for Field Support of Customers• Documented processes for performing engineering tasks, tips and tools for transition of responsibilities to support personnel

•Developed release vehicle to distribute the latest BINDv9/DNS to customers• Designed and implemented a project to upgrade current DHCP server/client code• Enhanced and fixed defects in BINDv8, DHCP, FTP across several UNIX releases• Consult with Sustaining Engineering for Field Support of Customers• Documented processes for performing engineering tasks, tips and tools for transition of responsibilities to support personnel

• System/Network support for UNIX Software Division, ~600 people, 2600+ systems• Account, security management• Primary Support Individual for Release Engineering Systems and Tools• Responsible for DNS domain, over 72 subnets; 2 Enterprise routers, Cisco 7500 and DECnis 600; also various departmental routers• Management NIS, DHCP, RIS, MOP, Kerberos, FTP gateway, Firewalls• Maintenance of off-site server for catastrophic site failure• Implement an off-site support process… Show more • System/Network support for UNIX Software Division, ~600 people, 2600+ systems• Account, security management• Primary Support Individual for Release Engineering Systems and Tools• Responsible for DNS domain, over 72 subnets; 2 Enterprise routers, Cisco 7500 and DECnis 600; also various departmental routers• Management NIS, DHCP, RIS, MOP, Kerberos, FTP gateway, Firewalls• Maintenance of off-site server for catastrophic site failure• Implement an off-site support process for a management team in Burlington, MA.• Maintenance of printers, workstations, PCs• Backup Support Individual for Production Environment Systems and ToolsProject Management:• Coordinated Site-wide Network upgrade from old Shared Ethernet to new Cat5 wiring and Switched Ethernet and FDDI• Managed and implemented Soak plans for DNS patches, IPv6, new release of DHCP management• Documented Business Impact for exception process for LAN Renewal (new gear DNS domain, IP addressing), involved the Division and Corporate groups to determine impact of changes to ensure preparedness Show less

• System/Network support for UNIX Software Division, ~600 people, 2600+ systems• Account, security management• Primary Support Individual for Release Engineering Systems and Tools• Responsible for DNS domain, over 72 subnets; 2 Enterprise routers, Cisco 7500 and DECnis 600; also various departmental routers• Management NIS, DHCP, RIS, MOP, Kerberos, FTP gateway, Firewalls• Maintenance of off-site server for catastrophic site failure• Implement an off-site support process… Show more • System/Network support for UNIX Software Division, ~600 people, 2600+ systems• Account, security management• Primary Support Individual for Release Engineering Systems and Tools• Responsible for DNS domain, over 72 subnets; 2 Enterprise routers, Cisco 7500 and DECnis 600; also various departmental routers• Management NIS, DHCP, RIS, MOP, Kerberos, FTP gateway, Firewalls• Maintenance of off-site server for catastrophic site failure• Implement an off-site support process for a management team in Burlington, MA.• Maintenance of printers, workstations, PCs• Backup Support Individual for Production Environment Systems and Tools Show less

Senior Software Engineer - UNIX Software Division (1987-2006)Software Engineering:• Developed release vehicle to distribute the latest BINDv9/DNS to customers• Designed and implemented a project to upgrade current DHCP server/client code• Enhanced and fixed defects in BINDv8, DHCP, FTP across several UNIX releases• Consult with Sustaining Engineering for Field Support of Customers• Documented processes for performing engineering tasks, tips… Show more Senior Software Engineer - UNIX Software Division (1987-2006)Software Engineering:• Developed release vehicle to distribute the latest BINDv9/DNS to customers• Designed and implemented a project to upgrade current DHCP server/client code• Enhanced and fixed defects in BINDv8, DHCP, FTP across several UNIX releases• Consult with Sustaining Engineering for Field Support of Customers• Documented processes for performing engineering tasks, tips and tools for transition of responsibilities to support personnel• Hardware and software staging for Product shows (AIIM, Decus, DECworld, Voice92System/Network Administration:• System/Network support for UNIX Software Division, ~600 people, 2600+ systems• Account, security management• Primary Support Individual for Release Engineering Systems and Tools• Responsible for DNS domain, over 72 subnets; 2 Enterprise routers, Cisco 7500 and DECnis 600; also various departmental routers• Management NIS, DHCP, RIS, MOP, Kerberos, FTP gateway, Firewalls• Maintenance of off-site server for catastrophic site failure• Implement an off-site support process for a management team in Burlington, MA.• Maintenance of printers, workstations, PCs• Backup Support Individual for Production Environment Systems and ToolsProject Management:• Coordinated Site-wide Network upgrade from old Shared Ethernet to new Cat5 wiring and Switched Ethernet and FDDI• Managed and implemented Soak plans for DNS patches, IPv6, new release of DHCP management• Documented Business Impact for exception process for LAN Renewal (new gear DNS domain, IP addressing), involved the Division and Corporate groups to determine impact of changes to ensure preparedness Show less