Pam Lefkowitz Email and Phone Number
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Seeking a remote Manager/Sr. Manager role in IT Operations and Support in a mid-sized (100-1000 person) social-impact company with a strong customer-focused vision. Who I am:• Customer-obsessed tech professional and business owner; I love making evangelists out of customers• Relationship builder with strategic vision and practical mindset• Advocate for customers, making data-driven decisions that increase value to customers and increasing bottom line to the business• Bring my authentic self to my work and my relationship; my work is (to quote my last manager) "inescapably me"My Value Proposition:• Strategic IT Leadership: Proven track record of leading and orchestrating robust IT strategies, resulting in a 50% revenue increase through a successful business pivot• Customer Success Champion: Achieved an exceptional 80%+ customer retention rate and a 95 lifetime NPS, demonstrating superior customer relationship management skills• Cross-Functional Collaboration: Extensive experience serving as a primary liaison between IT teams, vendors, and customer stakeholders, fostering seamless communication and project execution• Change Management Expert: Successfully led multiple clients through simultaneous cloud migrations during the COVID-19 pandemic, showcasing ability to manage complex, time-sensitive projects• Team Development and Leadership: Effectively managed and mentored teams, driving performance and fostering a collaborative, inclusive team culture• Data-Driven Decision Making: Implemented performance tracking and optimization strategies, utilizing data analysis tools to enhance customer experience and improve key metrics• Process Optimization: Demonstrated creative problem-solving skills in removing blockers for customers and optimizing internal processes for improved efficiency• Project Management Professional: PMP, ITIL 4, Agile, Six Sigma, and Scrum• Versatile IT Leader: Aligns technical expertise with strong business acumen, offers valuable insights and strategies for small to mid-sized businesses as an IT consultant and content writerWhat makes me tick:• Solving problems• Finding inefficiencies and fixing them• Sharing company vision with all stakeholders• Planning technology to enhance business value• Creating something new; building the idea/plan• Using technology to enhance service value• Making evangelists out of customers• Using current data and strategic vision to create the plan#ITOperations #ProjectManagement #CustomerSuccess #StrategicLeadership #MSP #ManagedServicesProvider #ITLeader
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It Operations Process Improvement ConsultantModusopsChicago, Il, Us
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Chief Technology & Operations Officer | Director | It LeaderCore Computing Technologies, Inc 2005 - PresentIllinois- Orchestrated a strategic business pivot to a Managed Services Provider (MSP) model, leading to 50% revenue increase and managing a team of individual contributors- Implemented customer success methodologies that achieved an 80%+ customer retention rate and a 95 lifetime Net Promoter Score (NPS).- Led, trained, and developed teams to achieve and exceed predefined performance targets, fostering a collaborative, inclusive team culture- Led the implementation of ITIL best practices, resulting in improved service quality and operational efficiency.- Implemented data-driven performance tracking systems, resulting in continuous improvement of key metrics across IT operations.- Aligned technology initiatives with business objectives, driving digital transformation and competitive advantage.- Fostered a customer-obsessed culture across the organization, emphasizing the importance of exceeding client expectations at every touchpoint.- Led strategic IT programs for multiple clients, including successful simultaneous migrations to cloud-based operations during the COVID-19 pandemic, showcasing ability to manage complex, time-sensitive projects- Demonstrated creative problem-solving skills, removing blockers for customers and optimizing internal processes- Delivered multiple, high-priority technology projects within stringent time, quality, and budget constraints- Implemented a proactive customer outreach program, identifying and addressing potential issues before they impacted client satisfaction.- Led the strategic closure of Core in 2021, showcasing business planning, negotiations, and a continued customer-first mentality to enable the smooth transition and continued alignment of technology and client business goals. -
Head Of It Operations & StrategyCore Computing Technologies 2003 - 2021• Streamlined IT processes, resulting in incident resolution time and an mincrease in first-call resolution rates.• Implemented data-driven performance tracking and optimization processes, continuously improving key metrics and KPIs across multiple business functions.• Developed and executed a comprehensive digital transformation roadmap, aligning IT initiatives with overall business strategy.• Developed and managed high-performing IT service delivery teams, consistently meeting and exceeding SLAs.• Implemented a robust IT service management platform, streamlining incident, problem, and change management processes.• Created comprehensive documentation for IT service delivery processes, best practices, and workflows, enhancing team efficiency and service consistency.• Led the evaluation and integration of new technologies to maintain competitive advantage in the market.• Fostered a culture of innovation within the IT department, encouraging experimentation and continuous learning.
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Manager, Customer SupportCore Computing Technologies 2002 - 2021• Mentored and developed IT service delivery team members, fostering a culture of customer-centricity and continuous improvement.• Implemented a comprehensive training program for service desk staff, enhancing technical skills and customer service capabilities.• Established effective communication channels between IT service delivery teams and end-users, improving customer satisfaction and issue resolution times.• Developed and maintained service catalogs and SLAs, ensuring clear communication of service offerings and performance expectations.• Conducted regular service reviews with key stakeholders, identifying areas for improvement and implementing targeted optimization strategies.
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Technical Support ProfessionalCore Computing Technologies 2000 - 2021Hands-on technical and customer support, aligning customers' technology with their business needs and growing Core Computing into a successful IT Consulting company.
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It ColumnistJumpcloud 2021 - 2023Denver, Colorado, United States● Led technology and business consulting projects for small to mid-sized businesses● Operationalized customers' business processes to provide value to stakeholders● Innovated and developed strategic tools for IT Admins and MSP clients● Facilitated synergy in a diverse, multi-generational team
Pam Lefkowitz Skills
Frequently Asked Questions about Pam Lefkowitz
What company does Pam Lefkowitz work for?
Pam Lefkowitz works for Modusops
What is Pam Lefkowitz's role at the current company?
Pam Lefkowitz's current role is IT Operations Process Improvement Consultant.
What is Pam Lefkowitz's email address?
Pam Lefkowitz's email address is pa****@****oud.com
What is Pam Lefkowitz's direct phone number?
Pam Lefkowitz's direct phone number is +184767*****
What skills is Pam Lefkowitz known for?
Pam Lefkowitz has skills like Os X, Mac Os X Server, Servers, Networking, Backup Solutions, Management, Saas, Managed Services, Network Design, Business Continuity Planning, Information Security Management, Mac Os.
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