Pamela Lloyd, Pmp Email & Phone Number

Washington Dc-Baltimore Area

Responsible for operational oversight of the Invoicing and post commitment functions within the schools and libraries program. Ensuring compliance with program rules and regulations. Managing in-house direct report as well managerial oversight of vendor staff. Execute direction provide by the FCC. Review training materials and deliver training internally and to the customer base. Provide performance updates to leadership. Vendor Transition: In fall on 2018, successfully lead the transition of the appeals and invoicing groups from vendor that provided support for over 18 years, to new vendor. Hosted several meetings with legacy vendor to document current work flow process. Using the information gathered, created training documentation and trained the new vendor. Vendor Management: Day to day engagement with the incumbent vendor to ensure the reviewers are preforming their invoicing and appeals reviews effectively and efficiently. Ensuring deadlines established by the FCC are met on time.Procedure review: Procedures are the step by step directions a reviewer must follow to effectively review an invoice or appeal submission. The procedures were initially drafted 18 years ago. When there was a need, additional steps are added to the procedure without a full review. This made the procedures disjoined and increase the review time. Leading a project to review the procedures holistically to identify opportunities for streamlining and implement process improvement

Washington Dc

Senior Manager of Invoicing and Appeals – Schools & Libraries DivisionResponsible for operational oversight of the Invoicing and Appeals functions within the schools and libraries program. Ensuring compliance with program rules and regulations. Managing in-house direct report as well managerial oversight of vendor staff. Execute direction provide by the FCC. Review training materials and deliver training internally and to the customer base. Provide performance updates to leadership. Vendor Transition: In fall on 2018, successfully lead the transition of the appeals and invoicing groups from vendor that provided support for over 18 years, to new vendor. Hosted several meetings with legacy vendor to document current work flow process. Using the information gathered, created training documentation and trained the new vendor. Vendor Management: Day to day engagement with the incumbent vendor to ensure the reviewers are preforming their invoicing and appeals reviews effectively and efficiently. Ensuring deadlines established by the FCC are met on time.Procedure review: Procedures are the step by step directions a reviewer must follow to effectively review an invoice or appeal submission. The procedures were initially drafted 18 years ago. When there was a need, additional steps are added to the procedure without a full review. This made the procedures disjoined and increase the review time. Leading a project to review the procedures holistically to identify opportunities for streamlining and implement process improvement

Washington D.C. Metro Area

The Rural Health Care (RHC) Program supports health care facilities in bringing world class medical care to rural areas through increased connectivity. two subprograms in the RHC Program: the Healthcare Connect Fund (HCF) Program and the Telecommunications (Telecom) Program.

Falls Church, Va

Responsibilities include overseeing & managing the operational aspects of ongoing projects, liaison between project management & planning, project team, and line management. Provide status, manages schedules, and prepares status reports. Assesses project issues, develops resolutions, monitoring project progress, report issues/risks.* Educational Assistance: Manage the employees that oversee the offline application & reimbursement of CSRA’s 3 million dollar employee educational assist. program. In Phase 1 (policy review & requirements)of a 4 phase project, implementing a vendor service managing CSRA’s Ed assist. prog. * Employee Recognition programs: Designed 8 Recognition prog. aligning to CSRA’s values. Programs designed to acknowledge employee’s exceptional behavior with no/ low cost methods. Rolling programs 2-3 per fiscal year. * Case management tool: Managed the ER team in the implementation of a NAVEX, a new ER case management tool. Planned & managed the implementation. Hosted vendor calls, coordinated case file creation, communication, cut over & creation of an archive database for historical cases. * OnBoarding Off line process: Managed a team that developed & executed offline OnBoarding process during the WorkDay shutdown. The offline process allowed for OnBoarding to continue employee were able to get laptops on time, completed I-9 & received their benefits overview. * Equifax Implementation: Implemented the expansion of Equifax services to all of CSRA & the adoption of PAN centers service. PAN allows applicants in remote locations to complete I-9s * People manager: Mange the employees that host in person appointments with Background investigators, provide employee work history needed for security clearance, scanning of employment records that are housed in FileNet and / or Iron mountain

Falls Church, Va

HR Project Manager driving problem-solving meetings with stakeholders, task delegation, progress activity and reporting, documentation management and ensuring project keeps momentum and stays on schedule.* Project managing a Global OnBoarding project. The project is evaluating the current on boarding process globally, identify common problems (process and tools), developing fixes and implantation. This project spans several regions and consist of 40 project team members. * Project managed the outsourcing of several of CSC's Talent acquisition offices in AMEA and the Nordics to a Recruitment Process Outsourcing (RPO). Key person for driving problem-solving meetings with stakeholders, task delegation, progress activity and reporting, documentation management and ensuring project keeps momentum and stays on schedule.* Global HR Transformation CSC underwent a multi-million dollar, multi-year global transformation. Acted as lead on Hiring worksteam, with responsibility of collecting, evaluating and designing one consistent global hiring process. The project team consists of 18 members and covers 7 int’l regions. *Global Background Screening Lead a project that evaluated and consolidated the Background investigation and drug test process globally. The project was able to successfully consolidate the usage of multiple vendors down from 11 to 5 vendors and streamline standardize the process. *Global Onboarding Lead a Global team to collect, evaluate and fix the pain points in CSC’s onboarding process. This included an evaluation of systems and processes.

Lanham, Md

Responsible for defining the project scope, objectives and deliverables. Establish the project’s team and assign responsibilities. Engage stakeholders and manage their expectations. Manage project schedule and help identify and mitigate risks. Delegate responsibilities and tasks to appropriate team members. Host regular team meetings and encourage a respectful and collaborative environment. Resolve any conflicts that threaten the project’s success.*Global HR Transformation CSC underwent a multi-million dollar, multi-year global transformation. Acted as lead on Hiring worksteam, with responsibility of collecting, evaluating and designing one consistent global hiring process. The project team consists of 18 members and covers 7 int’l regions. *Global Background Screening Lead a project that evaluated and consolidated the Background investigation and drug test process globally. The project was able to successfully consolidate the usage of multiple vendors down from 11 to 5 vendors and streamline standardize the process. *Standardization Lead a project that consolidated hundreds of versions of offer letters globally to 15 standard letters (casual to executive) *Global Onboarding Lead a Global team to collect, evaluate and fix the pain points in CSC’s onboarding process. This included an evaluation of systems and processes.

Lanham, Md

Staffing manager of five direct reports. Responsible for their career development, daily assignments, mentoring and evaluation. Lead global team tasked with standardizing all HR and staffing recruitment processes worldwide. Program Lead for recruiting, selection, and placement activities of the staffing divisions across North and South America and Canada. Negotiate and manage corporate, government, civil and commercial contracts. Participate in annual budget planning and strategic planning meetings. Manage special recruiting programs and staffing matrix as well as run regular and ad hoc reporting. *Created and managed CSC’s first military programs focused on recruiting veterans. http://www.csc.com/salutes*Partner with Director of Americas, Division Directors, and staffing management team to develop, evolve, and execute recruiting processes and practices to meet business unit needs and to streamline the hiring process.*Develop a sourcing plan with Hiring managers and third party vendors address recruitment surges*Successfully represent staffing interest in ATS (Taleo) upgrades and implementations.*Established staffing social media presence and increased qualified candidate flow.*Project Managed and created - RSVP websites/landing page that provides new hires with information that they will need in the next 24 hr up until the day before they start their employment at CSC. The creation of this site allowed CSC to halt paper offers and save over $100,000.00 in the first year. HTTP://WWW.CSC.COM/CAREERSRSVP

Chantilly, Va

Joined team to direct full lifecycle recruiting process; shaped and executed strategy to source, screen, interview, and recommend prospective candidates for employment; extended and negotiated offers for various openings from the Executive level down. Attended job fairs, career fairs, and open houses.*Led weekly one-on-one meetings with hiring manage to assess recruiting needs, gather feedback on candidate applications, and review any changes to the requisitions.*Key member NASA transition group in Mississippi at the Stennis Space Center; hosted several open houses. *Developed and implemented new training program to minimize bias in the recruitment process; provided ongoing Office of Federal Contract Compliance Programs (OFCCP) to hiring groups and recruiters countrywide.*Utilized full lifecycle recruiting strategies to recruit for hard-to-fill open positions within the North American Public Sector (NPS) recruiting department as well as for special or unique positions within NPS.

Gaithersburg, Md

Sai People (Formally Sai Software Consultants worked there twice) Talentlogic (f/k/a Sai People Solutions, Inc.) – Gaithersburg, MD 1999 - 2001; 2003 - 2004Provides staffing services for small to mid-size companies as well as Fortune 500 firms.ACCOUNT MANAGER/RECRUITERDeveloped and maintained win-win relationships with numerous external hiring managers to keep abreast of their staffing needs. Conducted client presentations on Sai’s products and services and negotiated contract agreements. Trained and mentored new Account Executives. Conducted performance reviews and negotiated pay/billing increases.*Consistently exceeded quota of up to 4 placements per month by 25%+ average; sourced candidates via the Internet, job postings, and referrals.*Successfully negotiated and secured $1.3M-per-year account.*Served as principle liaison to IT Department Managers within major commercial and government firms, including MCI, British Telecom, Charles E. Smith, the Department of Defense (DoD) and the Department of Housing and urban Development (HUD) throughout the Washington Metro

• Developed relationships with doctors, hospitals, and ancillary care facilities • Planned and implemented a sales and recruitment strategy for the health care division.• Maintained and monitored client and candidate database.• Reviewed resumes, scheduled interviews and provided feedback to candidates. • Assisted with marketing and recruiting activities, including mailings, and coordinated job fairs and other special projects.• Sourced candidates through development of a network within the healthcare community.• Attended job fairs, meetings, conference and other healthcare industry functions (NCHE and PMA) to develop partnerships and recruiting sources. • Coordinated activities and promoted programs to improve employee retention and create a positive work environment – examples include employee recognition and monetary rewards and welcoming process for candidates/new employees.

• Recruited international candidates to fill contract positions in the United States.• Conducted telephone-screening interviews to determine a potential consultant’s skill set and eligibility for a work visa (H-1B visa).• Assisted in the acquisition of needed documentation to submit visa requests to INS.• Coordinated technical evaluations such as Quizteck and Telephonic for potential candidates.• Searched various resume banks (Monster Board, Job Engine Infoseek, etc.) for new candidates.• Represented IntelliMark International at various national/international job fairs.

Bachelors, Communications

Associate’S Degree, Liberal Arts And Sciences/Liberal Studies

Education record