Provide desktop and administrative support in a Windows environment via telephone, email and in person.• Maintain and repair all computer equipment and their peripherals• Design, test, implement and maintain standard desktop and laptop images• Plan and manage office moves, software upgrades and desktop rollouts• Create, configure and maintain Active Directory accounts, groups and organizational units• Create Exchange accounts and migrate to Office 365• Administer ProWatch badging system: configure prox cards and readers, run reports and review alarms• Provide Cisco IP phone support including Cisco Unity voicemail support and Finesse / Jabber configuration

• Provided technical support for FiOS telephone, internet and video services• Activated set-top boxes, reset voicemail and email passwords• Assisted customers with setting up wireless networks; answered questions about DVRs and telephone calling features• Recommended products and services to increase customer satisfaction

• Supported multiple help desk clients via Citrix sessions and remote support tools• Resolved problems with network connectivity, VPN and Secure IDs• Created new user accounts in Active Directory; reset Windows and Oracle passwords• Documented and tracked client calls using Remedy and CA Unicenter Service Desk

Installed, repaired, maintained and upgraded PC hardware and software for over 300 local and remote clients in the Tampa, Orlando, Sarasota and Raleigh, NC divisions• Setup sales and construction offices; configured and setup broadband routers and printers• Created and maintained Active Directory, Postini and Rightfax user accounts• Prepared daily tape backups to be sent to offsite storage facilities• Assisted all levels of management and provided training as needed• Maintained hardware inventory and coordinated equipment repairs