Dr. Pam Anderson, Dha, Rn,Pfmp,Pmp,Csm, Chts Email & Phone Number

Houston, Texas Area

• Leading the Epic ICD-10 Conversion• Managing the TCH Information Systems applications transition from the ICD-9 codes to ICD-10 codes. • Coordinating the overall development efforts across multiple platforms supporting the enterprise. • Applied Project Management Institute (PMI), Capability Maturity Model (CMM), and Organizational Project Management Maturity Model (OPM3) to improve business performance.• Updated existing program and portfolio processes and roles.• Enterprise tools and vendor evaluation – analysis, business case, cost estimates, and integration planning for enterprise resource management (ERM) and enterprise portfolio management (EPM) tools.• PMI – implemented standards, processes, and templates for business and IT departments• Organizational transition plans, job description updates, and training plan development.

Houston, Texas Area

• Manage, monitored and maintained efficiency of all projects ensuring successful implementations leveraging the PMI Methodology and Integrated Project Planning and Management Cycle (IPPMC)• Implement 277/278 interfaces (X12 5010 HIPAA EDI standards between Epic and Relay Health who provides services for Community Health Choice Payor.• Provide optimal level of client support for all processes.• Establish timelines based on Harris Health System PMO guidelines• Ensure all project team deliverables are completed on time and under budget• Escalate project risks, resource issues and concerns to management during weekly status reporting

Houston, Texas Area

• Manage, monitored and maintained efficiency of all projects ensuring successful implementations leveraging the PMI Methodology and Integrated Project Planning and Management Cycle (IPPMC)• Implement 277/278 interfaces (X12 5010 HIPAA EDI standards between Epic and Relay Health who provides services for Community Health Choice Payor.• Provide optimal level of client support for all processes.• Establish timelines based on Harris Health System PMO guidelines• Ensure all project team deliverables are completed on time and under budget• Escalate project risks, resource issues and concerns to management during weekly status reporting

Baltimore, Maryland Area

• Delivered $11.5MM in contracts implementing an Computer Assisted Coding application for clients leveraging various EHR platforms such as: Epic, Meditech, 3M ClinTrac, McKesson, Paragon• Designed customize processes for all client assets• Coordinated with global client team to provide optimal level of customer services• Monitored and maintained efficiency of all projects• Provided optimal level of client support for all processes.• Establish timelines based on 3M milestones and forecast all project closure dates• Ensured all project team deliverables are completed on time and under budget• Coordinate with internal teams to ensure project schedules are synchronized with other 3M implementation projects• Escalate project risks, resource issues and concerns to 3M management during weekly status reporting

Houston, Texas Area

• Leading the Epic 2012 ICD-10 Conversion implementations leveraging the PMI Methodology and Integrated Project Planning and Management Cycle (IPPMC)• Conversion of Operational interfaces to X12 5010 standards• Managing the TCH Information Systems applications transition from the ICD-9 codes to ICD-10 codes. • Coordinating the overall development efforts across multiple platforms supporting the enterprise. • Manage the overall ICD-10 communication plan, and the ICD-10 tools selection and program deliverables.• Applied Project Management Institute (PMI), Capability Maturity Model (CMM), and Organizational Project Management Maturity Model (OPM3) to improve business performance.• Added and updated existing program and portfolio processes and roles.• Status reporting and analysis of Portfolio schedule and priorities, program plans, and project delivery. Includes financial, status, score card, issues, risks, and cost and schedule forecasts.• Created end-to-end product development process with the IT PMO. Comprehensive process, phases, milestones, and deliverables.• Enterprise tools and vendor evaluation – analysis, business case, cost estimates, and integration planning for enterprise resource management (ERM) and enterprise portfolio management (EPM) tools.• Resource scheduling and management – tools and processes for 200 resource matrix.• Requirements Management – enterprise framework, process, plan, templates, and Team Studio tools.• User-centered design – innovative process, rollout, pilots, and team development.• Business process modeling – developed over 30 business processes and rolled out new methodology.

• Managed new functionality and enhanced modules to the proprietary Electronic Medical Record software. (Allergy Integration, Medication Reconciliation, Order Sets, Critical Results Notification, Whiteboards, Electronic Survivorship, Computerized Provider Order Entry, Meaningful Use, e-Prescribing)• Managed the EMR ClinicStation Capital budget ranging from $11M - $26Mo Contract managemento Creating and executing Requests for Proposalo Allocating resources across the ClinicStation Releases company centerso Status Reporting to the PMO office • Managed multi-million dollar software system development and integration projects through all phases of project life cycle - analysis, design, development, testing, implementation, and post-production support.• Provide oversight for independent review and analysis of Electronic Medical Records department IT systems data integration project. Applied project management knowledge and expertise to gauge system performance and assess risk. Provided stakeholders with project status and outlook for success, and recommend project improvements. • Fostered customer loyalty by ensuring that our customers fully utilize the value of our solutions and services. • Coach, mentor and lead personnel within the project management and technical team environment.

Manage multi-million dollar software system development and integration projects through all phases of project life cycle - analysis, design, development, testing, implementation, and post-production support. Performed project oversight for independent review and analysis of Electronic Medical Records department IT systems integration project. Applied project management knowledge and expertise to gauge system performance and assess risk. Provided stakeholders with project status and outlook for success, and recommend project improvements. Fostered customer loyalty by ensuring that our customers fully utilize the value of our solutions and services. Coach, mentor and lead personnel within the project management and technical team environment.

Group Lead (Projects and Integration)Provided project management, information organization and systems consulting to departmental managers and associate director. Project manager for the Institutional PC Equipment Ordering System (ES Inventory Control Database) with ongoing development and data revisions with third-party contractorsProject manager for redesign and implementation of electronic and print document coding, records management, and restructuring of Asset Ordering (SQL) database. Project manager for Institutional Refresh and DecommissionResponsible for complete project life cycles, including requirements determination, technical planning, scheduling, design, implementation, testing, and post-implementation support.Served as liaison between company and client technical and executive management teams.Provide implementation plans to transition manual office tasks such as creating web-based applications to track attendance, purchase requisition, office supplies.Managed daily operations, scheduled staff assignments, and supervised staff.Forecast asset inventory needed quarterly and annual.Maintained inventory control system, monitored and approved incoming deliveries.Analyze departmental applications workflow to ensure referential and structural integrity. Created dynamic SQL statements in SQL 7 for back-end Lotus Notes processing.MS Access 95 legacy database support and analysis of data conversion to SQL7 server.Legacy database analysis to transferred data to ERP applications (EQXX, Lawson)Windows client and server, SQL, Oracle, MS Office, Lotus Notes administration. Workflow analysis and diagramming.

Group Lead (Lotus Notes Administration)Interviewed, hired, and trained all Lotus Notes analystsPerformed staff orientation and training, and scheduling.Provided coaching to junior analysts to improve Service Level AgreementsFacilitated weekly team meetings to discuss concerns, objectives, and expectationsDeveloped a three-tier structure to streamline the workflow processManaged and maintain 30 mail and application serversImplemented Server Load balancing to increase server performanceImplemented SMPTMA mail routing schema which increase mail routing by 150%Implemented an automated process to register Lotus Notes account via batch processing using the Administration Process increasing the productivity 98%Configured the Domino Exchange Connector to interface with SQL, Oracle, and Cold Fusion databaseResearched and coordinated new vendor applications/installationsProvided written recommendations to management staff on future hardware and software

Redesigned the existing web interface (IS department) Converted over 1200 users from Ontime to Lotus Organizer ahead of schedule and under budgetTeam Lead over group of 10 AnalystsImplemented and Administered Ontime Administration (creating, adding and deleting users and group resources)Created On-Line Help database using Visual Basic 6.0Provided mentoring and coaching to ensure Service Level Agreements were met or exceededCreated customized templates for workflow applicationsCreated online survey (web-based) with Oracle running in the backgroundTrained all analysts on Banking and Call Center ProtocolPerformed User Acceptance Testing (validation and referential integrity

Research and Resoultion Analyst on the Help Desk

2nd Level Support - IT Helpdesk

Doctor Of Health Administration

Bachelor'S Degree, Registered Nursing/Registered Nurse

Msm, Management

Bba, Computer Information Systems

Doctor'S Degree, Health/Health Care Administration/Management