• Received transactions data on daily basis and re-organized it for analysis as per the SOP (standard operating procedure).• Contacted customers/agents to remove any discrepancy in the received data• Processed the data with the help of the predefined formulae• Analyzed the results and recorded the fluctuations in the computed values as compared to the standard values• Mailed the analysis results with personal comments to higher authority for further processing• Maintained the daily transactions data in the MS excel sheets• Prepared daily / weekly reports for different departments as per their standard formats• Answered to the daily query / complaint mails by customers.• Mailed the head office and other area offices for co-ordination in the processes• Updated the report formats as per the instructions from the higher management