Pam Mueller Email & Phone Number

56 Rue Charles Martel, Lu

Charlotte, North Carolina, Us

I took on a stretch assignment which expanded my scope of existing LMS/Learning responsibility to include management of two additional HR Applications. Including added responsibility to lead & mentor a global, diverse team of HR Application professionals. The systems: Honeywell Performance and Development (HPD) and a Succession Tracking tool.▶ Honeywell Performance and Development ◆ Manage/support the entire P&D cycle – goal setting, midyear reviews and annual performance & compensation review – drive completion for 90k+ employees; Scorecard reports generated for HR Senior VPs and CEO during cycles and cycle driven to 100% compliance completion ◆ Partner closely with HRIT and HR Business teams to manage system upgrades and implemented a backlog of priority requests for system enhancement ◆ As a SME for my platforms I provided support such as impact analysis and expertise in multiple cross-function projects and business tasks such as Other HR System upgrades (such as PeopleSoft) within Honeywell ecosystem, Acquisitions and Divestures, bi-month organizational reorganizations, and others ◆ Work with HR Help teams to develop and maintain multiple Knowledge Articles and SOPs in Salesforce (SFDC) to assist in customer support and improved system usability▶ Succession Tracking Tool ◆ New Tool developed in-house using Agile Project Methodology in 2019. I was a key SME on the team and involved in implementation the scoping/requirements gathering, attain data privacy and Workers Council approvals, defining EPICs and sprint priorities, input on solutioning with developer, technical testing, UAT coordination, change management/training. ◆ Support the continued build out and maturity of the tool to fit the evolving needs of the businesses/HR Team.

Charlotte, North Carolina, Us

◆ Responsible for managing Honeywell's cloud learning management system (SAP SuccessFactors), authoring tools, processes, best practices, and standards to meet the need of Honeywell businesses and functions◆ Collaborates cross-functionally with enterprise wide team members to ensure Regional and Global business requirements and learning technology solutions are identified, aligned, and prioritized◆ Manage global virtual internal and external vendor relationships and teams across multiple organizations, functions, countries and time zones◆ Manage quarterly upgrade and new feature evaluation cycles, data migrations, external implementations, UAT and change management - foster continuous improvement and evergreen applications◆ Integration to other HR & business level applications; lead integration of external learner solutions - enables the business to offer, manage and track training of customers, partners, contractors (non-enterprise employee/contractor)◆ Develop training governance & standards, foster global/enterprise wide training admin collaboration & knowledge sharing, and define training requirements & delta training programs for the 500+ global learning system admins. Provide Tier 3 learning system support to HR Contact Center◆ Oversees learning technology projects, including project scoping/charter, needs assessment/task analysis, prioritization & negotiation, technology solution design, implementation & UAT◆ Manages client expectations, change management communication and actions, and ensures alignment amongst global stakeholders with diverse business requirements◆ Proactively engages stakeholders with diverse perspectives to analyze, design, and recommend comprehensive learning technology solutions for clients◆ Incorporates best practices, industry trends, and e-Learning knowledge when consulting with internal clients and during interactions with technology partners and vendors.◆ Manage impact of business re-organizations, acquisitions/divestures

Charlotte, North Carolina, Us

◆ Manage team of Training Administrators responsible for end to end coordination of local and international Instructor led training; including marketing of courses, shipping of equipment, printing classroom materials, billing, logistics, deployment and tracking of learning events in Saba LMS (pre 11/2011) and SAP SuccessFactors LMS (post 11/2011)◆ Provide system-wide troubleshooting and issue resolution for employees and external customers; mentor direct reports to provide effective and efficient help desk support for the best customer experience◆ Active participation in collaborative, information sharing, across-business teams; provide support as a super-user; tool champion, continuous process improvement utilizing technology◆ Provide consult services to Instructional Design team to recommend the technology solution for training program◆ Implementation & support of QuestionMark Test Engine tool and completed full LMS integration for online assessment delivery via Saba LMS and then SuccessFactors/Plateau LMS◆ Key business member for selection, implementation and data migration to a new LMS provider (enterprise level)◆ Coordination of business data migration, Admin Training and UAT sessions for the ACS businesses and provided hyper care and SME support◆ Implemented Honeywell’s first external training solution – tools for the business to market and provide training to external customers◆ Develop SOPs, escalation paths, and quick start guides to reduce the learning curve for both Administrators and Learners in the new system and to improve learner experience and enhance usability◆ Developed SCORM/AICC compliant eLearning and assessment using Captivate, Articulate Studio, QuestionMark Perception, and HTML/JS tools; post and troubleshoot in SABA LMS, then later SuccessFactors LMS

Charlotte, North Carolina, Us

◆ Instructor-led technical training development for variety of new and updated Honeywell Home & Building products and offerings - including lesson planning, student manuals, resources and instructor◆ Primary facilitator/instructor for external and internal customers courses Honeywell HBS products (CARE, EBI, XBS, e-Vision, LON, HVAC Fundamentals) – Honeywell sites and customer locations◆ eLearning and blended learning course development for sales, engineers, technicians, and customers.◆ Development tools included: HTML/JavaScript (Dreamweaver), Adobe Flash, Captivate, Breeze Presenter, Articulate, Questionmark, PowerPoint, and Fireworks.◆ Proof of concept and pilot testing alternative synchronous and asynchronous training solutions such as Class-in-a-Box for non-trainers to deliver training (field delivered), learning games, podcasts, videos, and virtual classrooms (synchronous web learning)◆ Actively participation in cross business learning communities best practice and technology sharing◆ Project Management, design, maintenance of Honeywell customer training websites and content repositories◆ Implementation of Honeywell’s first customer facing eLearning and Instructor-led learning solution (deliver/track training of external customers/distributors).

Winnipeg, Manitoba, Ca

◆ Installation, maintenance and technical support of specialized telecommunications equipment and control systems for electrical power utility◆ Technical Support services for the Electrical Management System / Supervisory Control and Data Acquisition system (EMS/SCADA) and department.◆ Install, maintenance and technical support of remote terminal units (RTU's), controls, telemetering, tele-protection signaling, microwave & VHF radio, PBX/telephone networks, LAN hardware/architecture◆ Supported building automation systems - HVAC controls, security card access, CCTV, fire detection & suppression systems

Cork, Ireland, Ie

◆ Installation, service, troubleshooting, and customer support of new and existing building automation systems including complex HVAC, security, and fire safety. ◆ Direct Digital Control (DDC) Software programming, installation and commissioning of new construction and retrofit systems. ◆ Perform routine maintenance and troubleshooting of HVAC, security, access control, and fire systems

Engineering, Electronic

Bachelor Of Science - Coursework

Telecontrol Technician, Communication And Control Electronics

High School, University Entrance