Pam Mueller Email and Phone Number
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Pam Mueller personal email
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❉❉ HR Technology/Talent Systems Director excelling in consulting with customers/colleagues to unravel their challenges and business needs. Translate these business requirements into HR System functionality solutions or advocate/develop system enhancements to fill any gaps. Driven to be the ultimate SME of functions and features of the technology solutions/platforms – the "Go To" person. Welcomes challenges/opportunities to “think outside the box” and creatively solve and address unique needs or escalations/incidents.✰ Creative thinker and tireless troubleshooter – gets results through creative thinking and sound data driven logic✰ High technology aptitude; driven to be the subject matter expert and best in class consultant; stays current and shares knowledge and expertise generously✰ Highly skilled at bridging the gap between the technology solution and business requirement - simplify technology in manner understood by cross functional business partners; help technology partners understand/interpret the business story/requirement✰ Self-learner/educator – able to learn by researching relevant online forums, databases, wikis, document libraries, etc.✰ Six Sigma Green Belt certified✰ Clifton Strengths: Strategic, Achiever, Analytical, Maximizer, Focus
Ardagh Group
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Group Mylearning System SpecialistArdagh Group Feb 2021 - Present56 Rue Charles Martel, Lu
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Human Resource Technology Systems ConsultantPm Hr Technology Consulting Jul 2020 - Feb 2021
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Senior Hr Talent Systems Leader - Lms, Performance & Development, And Succession TrackingHoneywell Feb 2018 - Jun 2020Charlotte, North Carolina, UsI took on a stretch assignment which expanded my scope of existing LMS/Learning responsibility to include management of two additional HR Applications. Including added responsibility to lead & mentor a global, diverse team of HR Application professionals. The systems: Honeywell Performance and Development (HPD) and a Succession Tracking tool.▶ Honeywell Performance and Development ◆ Manage/support the entire P&D cycle – goal setting, midyear reviews and annual performance & compensation review – drive completion for 90k+ employees; Scorecard reports generated for HR Senior VPs and CEO during cycles and cycle driven to 100% compliance completion ◆ Partner closely with HRIT and HR Business teams to manage system upgrades and implemented a backlog of priority requests for system enhancement ◆ As a SME for my platforms I provided support such as impact analysis and expertise in multiple cross-function projects and business tasks such as Other HR System upgrades (such as PeopleSoft) within Honeywell ecosystem, Acquisitions and Divestures, bi-month organizational reorganizations, and others ◆ Work with HR Help teams to develop and maintain multiple Knowledge Articles and SOPs in Salesforce (SFDC) to assist in customer support and improved system usability▶ Succession Tracking Tool ◆ New Tool developed in-house using Agile Project Methodology in 2019. I was a key SME on the team and involved in implementation the scoping/requirements gathering, attain data privacy and Workers Council approvals, defining EPICs and sprint priorities, input on solutioning with developer, technical testing, UAT coordination, change management/training. ◆ Support the continued build out and maturity of the tool to fit the evolving needs of the businesses/HR Team. -
Senior Hr Talent Systems Leader - Lms (Learning)Honeywell Jun 2012 - Jun 2020Charlotte, North Carolina, Us◆ Responsible for managing Honeywell's cloud learning management system (SAP SuccessFactors), authoring tools, processes, best practices, and standards to meet the need of Honeywell businesses and functions◆ Collaborates cross-functionally with enterprise wide team members to ensure Regional and Global business requirements and learning technology solutions are identified, aligned, and prioritized◆ Manage global virtual internal and external vendor relationships and teams across multiple organizations, functions, countries and time zones◆ Manage quarterly upgrade and new feature evaluation cycles, data migrations, external implementations, UAT and change management - foster continuous improvement and evergreen applications◆ Integration to other HR & business level applications; lead integration of external learner solutions - enables the business to offer, manage and track training of customers, partners, contractors (non-enterprise employee/contractor)◆ Develop training governance & standards, foster global/enterprise wide training admin collaboration & knowledge sharing, and define training requirements & delta training programs for the 500+ global learning system admins. Provide Tier 3 learning system support to HR Contact Center◆ Oversees learning technology projects, including project scoping/charter, needs assessment/task analysis, prioritization & negotiation, technology solution design, implementation & UAT◆ Manages client expectations, change management communication and actions, and ensures alignment amongst global stakeholders with diverse business requirements◆ Proactively engages stakeholders with diverse perspectives to analyze, design, and recommend comprehensive learning technology solutions for clients◆ Incorporates best practices, industry trends, and e-Learning knowledge when consulting with internal clients and during interactions with technology partners and vendors.◆ Manage impact of business re-organizations, acquisitions/divestures
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Learning Deployment Team Supervisor / Elearning Development / Customer SupportHoneywell Oct 2010 - Jun 2012Charlotte, North Carolina, Us◆ Manage team of Training Administrators responsible for end to end coordination of local and international Instructor led training; including marketing of courses, shipping of equipment, printing classroom materials, billing, logistics, deployment and tracking of learning events in Saba LMS (pre 11/2011) and SAP SuccessFactors LMS (post 11/2011)◆ Provide system-wide troubleshooting and issue resolution for employees and external customers; mentor direct reports to provide effective and efficient help desk support for the best customer experience◆ Active participation in collaborative, information sharing, across-business teams; provide support as a super-user; tool champion, continuous process improvement utilizing technology◆ Provide consult services to Instructional Design team to recommend the technology solution for training program◆ Implementation & support of QuestionMark Test Engine tool and completed full LMS integration for online assessment delivery via Saba LMS and then SuccessFactors/Plateau LMS◆ Key business member for selection, implementation and data migration to a new LMS provider (enterprise level)◆ Coordination of business data migration, Admin Training and UAT sessions for the ACS businesses and provided hyper care and SME support◆ Implemented Honeywell’s first external training solution – tools for the business to market and provide training to external customers◆ Develop SOPs, escalation paths, and quick start guides to reduce the learning curve for both Administrators and Learners in the new system and to improve learner experience and enhance usability◆ Developed SCORM/AICC compliant eLearning and assessment using Captivate, Articulate Studio, QuestionMark Perception, and HTML/JS tools; post and troubleshoot in SABA LMS, then later SuccessFactors LMS
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Sr Technical Training Specialist - Elearning Developer/InstructorHoneywell Jul 2000 - Oct 2010Charlotte, North Carolina, Us◆ Instructor-led technical training development for variety of new and updated Honeywell Home & Building products and offerings - including lesson planning, student manuals, resources and instructor◆ Primary facilitator/instructor for external and internal customers courses Honeywell HBS products (CARE, EBI, XBS, e-Vision, LON, HVAC Fundamentals) – Honeywell sites and customer locations◆ eLearning and blended learning course development for sales, engineers, technicians, and customers.◆ Development tools included: HTML/JavaScript (Dreamweaver), Adobe Flash, Captivate, Breeze Presenter, Articulate, Questionmark, PowerPoint, and Fireworks.◆ Proof of concept and pilot testing alternative synchronous and asynchronous training solutions such as Class-in-a-Box for non-trainers to deliver training (field delivered), learning games, podcasts, videos, and virtual classrooms (synchronous web learning)◆ Actively participation in cross business learning communities best practice and technology sharing◆ Project Management, design, maintenance of Honeywell customer training websites and content repositories◆ Implementation of Honeywell’s first customer facing eLearning and Instructor-led learning solution (deliver/track training of external customers/distributors).
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Telecontrol TechnicianManitoba Hydro Mar 1996 - Jul 2000Winnipeg, Manitoba, Ca◆ Installation, maintenance and technical support of specialized telecommunications equipment and control systems for electrical power utility◆ Technical Support services for the Electrical Management System / Supervisory Control and Data Acquisition system (EMS/SCADA) and department.◆ Install, maintenance and technical support of remote terminal units (RTU's), controls, telemetering, tele-protection signaling, microwave & VHF radio, PBX/telephone networks, LAN hardware/architecture◆ Supported building automation systems - HVAC controls, security card access, CCTV, fire detection & suppression systems -
Field Services RepresentativeJohnson Controls Feb 1995 - Mar 1996Cork, Ireland, Ie◆ Installation, service, troubleshooting, and customer support of new and existing building automation systems including complex HVAC, security, and fire safety. ◆ Direct Digital Control (DDC) Software programming, installation and commissioning of new construction and retrofit systems. ◆ Perform routine maintenance and troubleshooting of HVAC, security, access control, and fire systems
Pam Mueller Skills
Pam Mueller Education Details
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Rrc PolytechElectronic -
University Of ManitobaBachelor Of Science - Coursework
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Manitoba HydroCommunication And Control Electronics
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Stonewall Collegiate InstituteUniversity Entrance
Frequently Asked Questions about Pam Mueller
What company does Pam Mueller work for?
Pam Mueller works for Ardagh Group
What is Pam Mueller's role at the current company?
Pam Mueller's current role is Human Resource Technology Systems Leader | LMS System Functional Expert - SuccessFactors.
What is Pam Mueller's email address?
Pam Mueller's email address is pa****@****ell.com
What is Pam Mueller's direct phone number?
Pam Mueller's direct phone number is +161222*****
What schools did Pam Mueller attend?
Pam Mueller attended Rrc Polytech, University Of Manitoba, Manitoba Hydro, Stonewall Collegiate Institute.
What are some of Pam Mueller's interests?
Pam Mueller has interest in Family, Camping And Outdoors, Curling, Technology, Golfing, Travel.
What skills is Pam Mueller known for?
Pam Mueller has skills like Captivate, Training, Learning Management, Project Management, Technical Training, Learning Management Systems, Change Management, Blended Learning, Instructor Led Training, Leadership, Instructional Design, E Learning.
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