Pamod Yapa Email & Phone Number

Newcastle Upon Tyne, GB

United Kingdom

- To analyse and interpret a range of complex information across a variety of different services andworkstreams.- Process appropriate information from relevant documentation and / or information systems.- Creating reports that can be presented to internal and external customers and stakeholders- When required, training, coaching and mentoring new or.

Newcastle Upon Tyne, England, United Kingdom

• Collaborated with various departments to complete assigned tasks.
• Drafted professional memos, letters, and clinical documents to support operation of the clinic.
• Demonstrated versatility in handling diverse divisional tasks including scheduling appointments, answering phones, and coordinating room bookings.
• Prepared and edited documents to produce precise, accurate and professional communication.
• Routed business correspondence, documents, and messages to correct departments and staff members.
• Ensured compliance with company policies and procedures through diligent documentation review and maintenance.

Newcastle Upon Tyne, England, United Kingdom

• Demonstrated leadership in optimizing daily mortgage department operations, actively managing customer accounts, and swiftly resolving complaints while ensuring strict regulatory compliance.
• Provided exceptional customer service for mortgage inquiries, ensuring prompt query resolution with a friendly and empathetic approach.
• Assisted customers with mortgage balance inquiries, redemption inquiries, and early repayment charge inquiries, offering accurate and detailed information.
• Played a pivotal role in onboarding customers for the government-backed Cost of Living Support charter, streamlining the process for operational efficiency.
• Expertly guided customers on applying for Cost of Living Support through the internet banking platform, enhancing access to essential financial services.
• Handled requests for statements and certificates of interest, delivering accurate and timely documentation to customers.

Newcastle Upon Tyne, England, United Kingdom

• Orchestrated exceptional customer service for technical & billing inquiries, setting the standard for operational excellence and a customer-centric approach.
• Oversaw and optimized technical support operations for Sky TV, broadband, and talk inquiries, showcasing strong management principles and proactive troubleshooting.
• Assumed a leadership role in managing customer accounts, adeptly handling complaints andensuring elevated customer satisfaction through effective problem-solving and proactivecommunication.
• Collaborated on multifaceted customer engagement initiatives and contributed to increased customer satisfaction and revenue growth by recommending tailored products and services.
• Led strategic coordination and scheduling of engineering visits to address technical faults, executing projects with effective project management for timely resolutions.
• Managed the processing of requests for Sky products, ensuring alignment with customer preferences and enhancing service delivery.

Colombo

• Led customer interactions and managed data input.
• Presented comprehensive updates on ongoing projects, including insurance payment statistics, at monthly meetings.
• Coordinated with branch operatives to gather data for insurance registrations and payments.
• Swiftly addressed customer inquiries, complaints, and feedback, implementing corrective actions to enhance service quality and operational efficiency.
• Effectively managed insurance payments, ensuring timely claims processing and strict adherence to regulatory requirements.
• Conducted thorough reviews and verifications of transactions, proactively identifying andrectifying discrepancies.

Colombo

• During Branch Banking.
• Opened/closed accounts including Checking, Savings; ordered bank supplies, ATM/debit cards; processed wire transfers, stop payments, loan payments and loan applications. Provided navigational assistance with online and.
• Ensured to do ATM Reconciliations and any till shortage reconciliations.
• Described promotional offers and used persuasive sales techniques to upsell services and/or convince clients to apply for additional banking services.
• Handle customer accounts and resolve complaints; evaluate customer needs and recommend the most appropriate products and services over the phone.
• Greeting customers with a friendly attitude and helping with any queries During working at EBU.

Master Of Science - Business And Management, Business, Management, Marketing, And Related Support Services

Bachelor Of Engineering (B.Eng.), Electrical And Electronics Engineering, First Class Hons

Certificate, Banking & Finance

Certificate in Banking and Finance