Field Service Engineer
Current
New Jersey
Responsible for the commissioning of the Kappa digital and analog camera systems utilized to safely view the inside of high-voltage gas-insulated switchgear equipment at electrical substations. Coordinating efforts with project managers, on-site supervisors, clients, and contractors to complete the commissioning.Install, provide training, maintain, and repair customers’ Kappa camera systems.With support from Kappa, troubleshoot software, hardware, and network issues.Maintain a high-level of communication between sales and service departments.Writing visit reports, engineering documents, supervising technicians, preparing estimates for commissioning and service repairs, lead new design implementations, maintain equipment records, and follow up on open issues.Provide onsite service support as called for in the territory of the USA and Canada.Travel is approx. 40% field service and 60% home-office based technical support.