Marianthi Pamoukoglou Email & Phone Number

• Administrate the preparation and issuance of policies • Assist in clarifying or resolving underwriting related questions • Issue motor insurance contracts, endorsements, renewals and cancellations •Gather and assess background information as per guidelines in order to complete underwriting process • Assess proposals and apply the appropriate premium • Keep detailed and accurate records of policies underwritten and decisions made • Provide customer service to commercial customers

Athens, Attiki, Greece

Customer Contact Center, Motor and Health Department • Respond to customers (or insurance consultants) inquiries and guide them through the correct process.• Make product or service recommendations and resolve complaints or technical concerns in order to retain company’s insurance policies.• Managing and digitizing effectively mails and faxes from clients and insurance agents.

• Checking and listing conventions with the collaborators in order to issue insurance contract after controlling their commissions and if necessary publishing appendage contracts.• Responsible for the execution of International Motor Insurance Certificates according to Motor Insurers’ Bureau.• Examining application documents for approval of insurance cover (underwriting – motor risks) in order to calculate possible risk and decide how much individuals or organizations should pay for insurance (the premium).• Answer telephones, take messages and respond to inquiries within assigned scope of responsibility while maintaining the smooth operation of the department.

• Receiving correspondence, mails and faxes for Claims requests and maintaining of routine records in both electronic and hard copy form. • Responsible for the electronic transfer of documents from claim files to the open claim record while facilitating claims adjusters to recollect elements from the existing files.• Digitizing Claims requests, checking the incoming documents and matching them with the relevant claim files.• Accomplishments: Achieving every day’s target which was the immediate and efficient response to 600 emails to clients, agents and adjusters all over Greece.

• Assessment of application forms for approval of insurance cover while gathering and examining background information in order to effectively evaluate the risk involved.• Contributed to team effort by accomplishing related results, as it was needed each month.• Maintained current knowledge of program rules, regulations, requirements and restrictions through various e-learning programs. • Digitizing of non-Claims requests in order to maintain an up to date and detailed record.• Accomplishments: Exceeded by 150% every day’s target by reviewing 120 application forms per day.

• Gathering and assessing background information in order to effectively assess the risk involved.• Receiving, screening and directing incoming telephone calls and walk-ins while being responsible for answering questions to clients and agents. • Keeping detailed and accurate records of policies underwritten in order to properly register all the necessary information to the relative insurance program and checking for any unfulfilled details.

• Printing insurance contracts according to the agent’s offer and communicating with clients for the collection of the premium.• Responsible for registering every day’s new contracts and communicating with external clients as well as internal departments of the company.• In authority of collecting the documents for the claim file and receiving the claim check upon request of the adjuster.

• Making cost estimations according to customer’s needs, printing the insurance contract and making the registration to the appropriate insurance system. • Responsible for calculating effectively the agents’ commission.• Contacting with the collaborating insurance companies for both the addendum and the cancellations of the insurance contracts.

• Responsible for archiving and retrieving files for Claims and for retaining an accurate and detailed electronic folder.• Dealing with customers’ enquiries from insurance agents through outbound calls, e-mails and visits to the customers.• Compiled data and prepared all the appropriate reports relative to the customer’s insurance benefits.

• Scheduling appointments, reserving meetings rooms, maintaining calendar and clients’ order files.• Preparing and expediting purchase orders and direct payments while being in charge of the daily payments and collection. • Responsible for ordering, distributing and keeping the supplies’ inventory.

• Responsible for the recollection of defective products and for the replacement of the customers’ order.• Answering questions about warranties or terms of sale and also informing about new deals and promotions.• Recommending potential products or services to management, by collecting customer information and analyzing customer needs.

Associate’S Degree, General Insurance Specialist

Specialized knowledge of the requirements of the duties in specific domains of the insurance activities in both public and private sector.

High School, Humanities Direction