Pam Speranza Email & Phone Number

Hyannis, Massachusetts, United States

Hyannis, Massachusetts, United States

Waltham, Massachusetts, United States

• Processing of purchase and refinance loan applications forConventional , FHA, USDA & VA• Ordered credit reports, appraisals, Titles, Verifications of Employments and flood certifications• Acquired and verified all loan conditions / documents (I.e. personal and business tax returns, W2s, lease agreements, bank statements, property and flood insurance, etc.) set forth by compliance and company guidelines prior to submitting loans to underwriters• Generation of Initial Disclosures and Redisclosure to follow all TRID guidelines throughout the loan process.• Ordered titles and scheduled closings with closing agents in compliance with TRID regulations• Maintained constant contact with Borrowers, closing agents and Regional Mortgage Representatives to keep the processing of each loan on track for their scheduled closings• Maintained a pipeline of 50 plus loans and meeting monthly closing targets• Processed loans utilizing the Encompass mortgage system

Greater Boston Area

• Processing of purchase and refinance loan applications forConventional Jumbo Loans for Wealth Management Clients• Ordered credit reports, appraisals, Titles, Verifications of Employments and flood certifications• Acquired and verified all loan conditions / documents (I.e. personal and business tax returns, W2s, lease agreements, bank statements, property and flood insurance, etc.) set forth by compliance and company guidelines prior to submitting loans to underwriters• Generation of Initial Disclosures and Redisclosure to follow all TRID guidelines throughout the loan process.• Ordered titles and scheduled closings with closing agents in compliance with TRID regulations• Maintained constant contact with Borrowers, closing agents and Regional Mortgage Representatives to keep the processing of each loan on track for their scheduled closings• Maintained a pipeline of 40 plus loans and meeting monthly closing targets and rate lock expirations• Processed loans on utilizing the Encompass mortgage system• Daily data entry and report generation utilization of ENGAGE a Salesforce system.• Trained newly hired processors, by creating jobs aids and giving them one on one hands on training

Newton, Ma

• Processed purchasing and refinancing loan applications for Conventional, FHA and VA loans• Responsible for ordering credit reports, appraisals, Titles, Verifications of Employments and flood certifications• Responsible for acquiring and verifying all loan conditions / documents (I.e. tax returns, W2, lease agreements, bank statements, property and flood insurance, etc.) set forth by underwriters prior to submitting loans back to underwriter• Ordered titles and scheduled closings with closing attorneys• Maintained constant contact with Borrowers, attorneys and loan reps to keep the processing of each loan on track for their scheduled closings• Maintained a pipeline of 60 plus loans and meeting monthly closing targets• Daily contact with internal and external customers• Trained new hires on usage of hardware and software in branch office• Setup phone extensions and voicemail for new hires• Troubleshoot hardware (printers/fax/scanners, computers) issues that arose in the branch• Troubleshoot software issues (Outlook, Word, Excel, Job Specific Software) that arose within the branch• Escalated/ created tickets for hardware and software issues to IT department if not able to resolve them within the branch

Westwood, Ma

• Analyzed Business Requirement Documents and Functional Specification Documents for new code functionality and scripting reference • Testing of new code with several applications in a timely matter to meetimplementation to Production deadlines.• Lead on testing and validating User Acceptance on several big projects, which changed existing functionality, and required training to the Prod User on implementation• Analyzed XML data mark up sheets to validate xpath data validity andinformation being sent between applications.• Scripted testable steps to validate User Acceptance with new code in Non Prod environment• Found and validated defects with new and old code in non production environments as well as production environment• Scripted tests for execution and validated defects found on the companywebsite application• Reporting and tracking of defects into Quality Center• Reported and tracked defect statuses to all levels of management• Participated in business requirement, impact matrix and functional reviews• Participated in monthly and quarterly production certifications for User Acceptance testing in production environment• Maintained constant contact and communication with BusinessAnalyst and Developers to make sure we were testing all scenarios withexpected new code functionality with existing code functionality• Manage team upon manager's absence, assigned projects, assistedwith projects, trained team members, and approved payroll time.• Achieved "Consistently Exceeds" or “Meets and Sometimes Exceeds" on performance appraisals throughout tenureAwarded Employee of the month seven times in my tenure for successful implementation of large scaled projects, taking initiative in training teammate to better the outcome of testing,• TECHNICAL SKILLS: Defect life cycle management, Quality Center 9.2, 10.0, Sharepoint.• Testig Experience in Compliance, Document, E2E, and Regression, Functional (UAT, System, Prod, Regression, XML).

Braintree, Ma

 Processed purchasing and refinancing loan applications from start to close Responsible for ordering credit reports, appraisals and flood certifications Responsible for acquiring and verifying all loan conditions / documents (I.e. tax returns, W2, lease agreements, bank statements, property and flood insurance, etc.) set forth by underwriters prior to submitting loans back to underwriter Prepared and disclosed loans documents to customers Ordered titles and scheduled closings with closing attorneys Maintained constant contact with brokers, attorneys and loan reps to keep the processing of each loan on track for their scheduled closings Maintained a pipeline of 20 -30 loans and meeting monthly closing targets One of two dedicated processors to one of the companies top producing loan reps for 2 and half years then took on all loan reps in our office Consistently met specified time deadlines while working in a fast paced environment Achieved “Consistently Exceeds” or Meets and Sometimes Exceeds” on performance appraisals throughout tenure

Braintree, Ma

 Processed purchasing and refinancing loan applications from start to close Responsible for ordering credit reports, appraisals and flood certifications Responsible for acquiring and verifying all loan conditions / documents (I.e. tax returns, W2, lease agreements, bank statements, property and flood insurance, etc.) set forth by underwriters prior to submitting loans back to underwriter Prepared and disclosed loans documents to customers Ordered titles and scheduled closings with closing attorneys Maintained constant contact with brokers, attorneys and loan reps to keep the processing of each loan on track for their scheduled closings Maintained a pipeline of 20 -30 loans and meeting monthly closing targets One of two dedicated processors to one of the companies top producing loan reps for 2 and half years then took on all loan reps in our office Consistently met specified time deadlines while working in a fast paced environment Achieved “Consistently Exceeds” or Meets and Sometimes Exceeds” on performance appraisals throughout tenure

Boston, Ma

 Greeting all visitors and clients in a friendly and professional manner Answer and direct all incoming calls on a multi line phone to 60 employees Distribution of all mail and ordering of office supplies Routing of all faxes via the computer to appropriate recipient  Schedule currier pickups and deliveries and contacting vendors for service calls  Have copies made of various documents, reports and blueprints via Kinkos and Copy Cop Maintain schedule for all conference rooms Create and revise employee phone listing and updating of company clientele database Create and type memos, reports and various projects for several executives within the company, assist accounting dept. with coding invoices and inputting data into spreadsheets Create mail merges for various projects via Microsoft Word and Lotus Notes Assisting in the scheduling and arranging of company parties