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John Dingell Vamc, Detroit, Mi

National, regional, and local System Redesign

Directed 60 global employees and managed all daily operations for department providing information systems solutions for major client, GMAC, generating $10 million in annual program revenue. Provided final oversight for systems providing production support, development, Web portal development, infrastructure, and global securitization.KEY ACCOMPLISHMENTS: Oversaw department growth from $3 million to $10 million annually, ultimately delivering $30 million in revenue and $60 million in profit, a 20+% profit margin, through strong emphasis on excellent customer service and client retention efforts. Consistently met deadlines and quality standards for deliverables, generating increasing business from GMAC. These efforts ensured stability of my department, despite hardship within auto industry.  Developed critical staffing strategies to meet difficult client deadlines, including the production of three new GMAC websites over the Christmas and New Year's holidays. I created a project schedule for each team member that allowed us to meet the project deadline while still preserving some time off for each team member. Also created bonus structure to reward employees who exceeded expectations.  Reduced expenses 30%, saving $3 million annually, providing clients with 20 hours of customer service daily, and aligned client needs with best resources available through off shoring. Established management processes for international teams and realigned work tasks across international teams. Monitored work of all teams, ensuring high levels of customer service at all times. Consolidated office supply inventory for teams in Michigan office, reducing work for administrative staff on each work team and reducing waste on redundant inventory, while providing the same level of service to internal employees. Led program to upgrade GMAC IT systems across multiple countries to enable $14 billion sale to Cerberus Capital Management.

 PROJECT MANAGEMENT: Led installation and upgrades of complex information technology, worth $1-2 million. Managed project teams of up to 25, including internal staff, vendors, customers, and other stakeholders. Personnel managed included developers, database analysts, security engineers, and subordinate project managers. Developed project requirements, scope, timelines, and milestones. SUPERVISION: Recruited, hired, trained, and managed project employees, including an international team spanning locations in, Latin America, Mexico and the U.S. Identified appropriate bonus structure for high-performing employees. PROGRAM ANALYSIS: Analyzed program operations to identify deficiencies or inefficiencies in standard operating procedures. Developed new procedures, policies, and practices to increase efficiency and effectiveness and provide better customer service. Analyze program components to establish project priorities.KEY ACCOMPLISHMENTS: Saved $500K in annual maintenance fees by eliminating system by moving seven core business functions to other systems in just 9 months. Re-designed systems principles, scope, technical specifications, and relationships to other systems to support transition. Managed interdisciplinary team of internal staff, vendors, customers, and other stakeholders to move all components while maintaining all functionality. Finished project two weeks ahead of schedule; recognized with General Motors CIO Award for Excellence for work on this project. Generated $5 million for company by taking on management of securitization functions on GMAC's global systems. Migrated servers from eight countries onto common host servers and expanded team from six to 37 employees to accommodate project volume while maintaining program's profit margins.

Managed global program that encompassed Latin America, Europe, Asia Pacific and US. Oversaw 3rd-party software (Platinum) including new installs, upgrades, contracts, P&L, production support and maintenance. Led several critical projects including Y2K to on-time, on-budget completion.

Worked closely with customer on release deployments for one of their largest systems. Coordinated 200 system engineers and 20 functional teams.

Identified new business opportunities and potential products. Analyzed market research developed marketing plans and cost models/pricing, secured approvals for new initiatives.

Research and Development Coordinator (4/89 to 6/90)• Developed new on-line system using super minicomputers, relational database technology (Sybase), SQR report writer, and C language. Supervisor Conversion Programming (11/83 to 4/89)• Supervised eight programmers responsible for conversion of credit union databases.

Certification, Project Management Professional (Pmp)

PMP certification

Associate, Information Technology

Business Admin

75% complete with Bachelors Degree