Pamela Pena Email & Phone Number

Professional project management expert with demonstrable success in all phases of operations consistently exceeding projected goals. Cited for excellence in team leadership and interpersonal communications. Skills include: People Management,Supply Chain Management,Project and Transition Implementation, Strategic and Business Planning,Operations and Customer Service-----------------------------------------------------------------------------------------Director, Operational Resources- Effectively oversaw the daily operation of the Property Evaluation Department, Resource Service Department and Supplier Chain Management. Deployed reduction in cycle time service commitments for customers, clients and suppliers. Defined departmental productivity models, audit protocol and benchmark reporting, achieving 95.3% to 104.6% compliance monthly. Received 95% approval rate on Leadership survey.-----------------------------------------------------------------------------------------Director, Moving Services - Maximized profit opportunities while proactively developing and maintaining strong relationships with internal and external client’s. Successfully transitioned Ryder Move Management, a third party relocation company, resulting in 2,505 transactions yearly with approximate yearly revenue of $800,355.----------------------------------------------------------------------------------------Project Manager- Structured, programmed and deployed a web based computer system supporting domestic/international relocation services. Developed multiple portals, relocation tax gross up process, expense submission on-line, reporting, auto tasking & quality assurance survey tracking. ----------------------------------------------------------------------------------------

Listed skills include Process Improvement, Management, Leadership, Strategy, and 17 others.