Pamela Paguia Phua Email & Phone Number

Singapore

Singapore

Worked closely with key players in different sectors; Technology, Government, Professional Services, Events and Weddings based in Singapore to serve up healthy and tasty food. My duties include:- Supporting the growth strategy for the team and manage day-to-day sales operations- Being accountable for increasing revenue, new client acquisition and existing account growth - Assisting in developing an effective sales training program and sales machine- Effectively work… Show more Worked closely with key players in different sectors; Technology, Government, Professional Services, Events and Weddings based in Singapore to serve up healthy and tasty food. My duties include:- Supporting the growth strategy for the team and manage day-to-day sales operations- Being accountable for increasing revenue, new client acquisition and existing account growth - Assisting in developing an effective sales training program and sales machine- Effectively work cross-functionally to shape the product roadmap based on data-driven insights- Assisting in refining the Company’s sales strategy and processes - Provide on-site client support for major accounts/eventsI've also supported the team to revamp our wedding sector during the pandemic and helped to launch mini weddings, focusing on intimate weddings with bento meals. Show less

Singapore

Pivoted from Sales to Customer care during the pandemic to help the team provide best-in-class customer support to our key corporate and residential customers.

Singapore

After 3 years of being employed in a physical F&B store, I have decided to embark on a new challenge as an Office Manager at Sasha's Fine Foods. It was my first office job at a start-up company and my role comprises filling in different shoes which I really enjoyed, this includes: Personal Assistant to the Managing Director- Diary and meeting management- Assisting the MD with email management and responses- Writing minutes during team meetings and following up on next steps… Show more After 3 years of being employed in a physical F&B store, I have decided to embark on a new challenge as an Office Manager at Sasha's Fine Foods. It was my first office job at a start-up company and my role comprises filling in different shoes which I really enjoyed, this includes: Personal Assistant to the Managing Director- Diary and meeting management- Assisting the MD with email management and responses- Writing minutes during team meetings and following up on next steps Administration, Office Management and HR- Providing general support to the team- Managing basic accounts including customer invoicing, payment tracking for accounts receivable, sending payment links via Stripe or PayPal- Supporting the Operations Manager to ensure all SOPs are up to date- Maintaining confidential personnel files- Tracking and processing annual leave applicationsCustomer Service- Responding to general enquiries including order taking via phone or email- Handling customer complaints, service recovery and relaying customer feedback to person in charge- Responding to social media messages - Support delivery team to contact customers regarding delivery issuesMarketing- Creating EDM layout using MailChimp- Sourcing and taking photos for the website and social media use- Creating images and animations for Facebook and Google Ads- Website and social media management Show less

Central Singapore

After my internship, I went back to the Philippines to graduate and get my degree in Hotel and Restaurant management. I came back to Singapore in 2012 and had the opportunity to work as a Senior Staff in Prima Deli (Marine Parade and Vivo City). My duties in this role include: - Working with the Store Owner to improve operations, sales and profitability. - Supervise and guide staff towards maximum performance- Deal with complaints from customers to maintain the store’s… Show more After my internship, I went back to the Philippines to graduate and get my degree in Hotel and Restaurant management. I came back to Singapore in 2012 and had the opportunity to work as a Senior Staff in Prima Deli (Marine Parade and Vivo City). My duties in this role include: - Working with the Store Owner to improve operations, sales and profitability. - Supervise and guide staff towards maximum performance- Deal with complaints from customers to maintain the store’s reputation- Monitor stock levels and purchases - Processing and filing invoices and credit notes on a weekly basis- Operating POS machine and submitting daily sales report to the Store OwnerWe had a lot of promotions in our shop and get long queues occasionally -- I had a record of processing 50 orders (which includes keying in their orders in the POS machine and packing the items) in 60 minutes. Show less

Singapore

As a BS Hotel and Restaurant Management student, I spent 1 year of internship at Jumbo Seafood Group of Restaurants to train and expose myself in the F&B industry. My job scope as a trainee includes:- Providing excellent customer service. Frequently assigned to handle VIP guests. - Handling reservations and general enquiries in a friendly and helpful manner via phone. - Taking food and beverage orders and serving customers with high standards. - Ensure timely serving of food… Show more As a BS Hotel and Restaurant Management student, I spent 1 year of internship at Jumbo Seafood Group of Restaurants to train and expose myself in the F&B industry. My job scope as a trainee includes:- Providing excellent customer service. Frequently assigned to handle VIP guests. - Handling reservations and general enquiries in a friendly and helpful manner via phone. - Taking food and beverage orders and serving customers with high standards. - Ensure timely serving of food and beverage to respective tables. Applied courtesy and problem-solving skills to ensure customer satisfaction. Show less