*Highly experienced, enthusiastic and people-oriented Client Service Representative with over twelve years of experience sales and customer service role complemented with three Bachelor’s Degrees (Nursing, Psychology and Computer Science)*Licensed General I Insurance*Experienced AUTOPAC Agent, proficient in IWS *Having good knowledge in Personal lines, selling and doing quotes for Tenant’s Boat insurance, *Knowledge in Home Insurance, doing Binder for clients *Skilled in Power Broker and EDI tool for billing*Experienced Travel Insurance Agent for seven years, with ability to provide customer service and increase sale volume.*Strong Ability to manage large volumes of inbound and outbound calls in a timely manner *Highly skilled in handling clients, giving it high priority, making them feel important and assisting them in finding solutions to their problem quickly*Well-developed communication and interpersonal skills working with diversity of clients and stakeholders with fluency in reading, writing and speaking*Advance knowledge of Microsoft Office applications such as Word, Excel and PowerPoint, Outlook and Internet and email usage.Provided strong telephone and verbal communication skills coupled with effective and active listening skills while solving customer issues, inquiries and complaints by keeping customer satisfaction at the core of my duties.Strongly motivated in looking for ways to help the client while meeting quality standard for services and evaluation of client’s satisfaction.Developed strong ability to Work well with co-workers in a friendly and non-competitive environment to achieve team goals.