Pamela Scott Email and Phone Number
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Innovative professional with 15+ years producing the highest quality results in Voice of the Customer Process Improvement, Project Management, and Business Analysis. Complete lifecycle management driving complex projects from ideation through disposition. Logical problem solver plunges deeply into every topic resolving issues quickly and completely. High caliber interpersonal skills reveal a confident tactful approach to people and problems. Detail-oriented collaborative leader, unifying teams in support of common business goals with a proven track record of Business Cost Savings and Customer Experience Improvements.Specialties: * Customer-Centric Mindset* Root Cause Analysis & Identification* Complex Process Flow Improvement* Present Complex to Clarity* Technical Front End Systems Support* Innovation* Digital* Automation* Agile Mindset* Program Management* Project Strategy* Lifecycle Management
T-Mobile
View- Website:
- tmobile.com
- Employees:
- 90699
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Senior Program Manager - Frontline Systems Experience - Data Analytics And AutomationT-MobileGreenwood, Mo, Us
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Senior Program Manager - Frontline Systems Experience - Data Analytics & AutomationT-Mobile Jun 2022 - PresentFacilitate automation of repetitive manual processes for cost reduction and efficiency. Saved 27K+ manual call center work hours annually saving labor costs and shortening Customer wait times delivering Robotic Process Automation solutions. Championed end-to-end documentation of complex processes: tearing down siloed workflows, increasing profitability measures, and improving Customer Experience.
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Senior Program Manager - Frontline Systems Experience - DigitalT-Mobile Aug 2020 - Jun 2022Voice of the Customer for Digital Development and Customer migrations. Root cause analysis and issues resolution with tight product owner partnerships.
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Omnichannel Proj/Prog Manager Iii - Cx War RoomSprint Aug 2018 - Aug 2020Overland Park, Kansas, United StatesDaily war room huddle of Customer experience concerns, owning all digital (web/app) issues completely. Resolved 200+ web-based issues through War Room fixes partnering with subject matter experts in project, development, and UX for best solution based on impact metrics and priority triggers. Spearheaded investigative deep dive root cause analysis through data reviews, replication tests, and specialized visualization toolsets. -
Wholesale Product & InnovationSprint Aug 2014 - Aug 2018Overland Park, Kansas, United StatesEvaluate new ideas that support wholesale growth objectives monetizing the extra capacity of the Sprint network for wholesale use. Product lifecycle management of Messaging, Voicemail, Premium Content, and M2M.
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Advanced Solutions Engineer Iii - Location Based Services SpecialistSprint 2004 - Aug 2014Overland Park, Kansas, United StatesB2B Technical Sales Support liaison to SaaS LBS REST API connections. Advanced Solution Engineering & Process Architecture for end-to-end lifecycle management: pre-sales support, implementations, troubleshooting, platform design, technical writing, and training. Continuous process improvement and vendor change migration support.
Pamela Scott Skills
Pamela Scott Education Details
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Bachelor Of Science (Bs) Business Administration -
Smithville
Frequently Asked Questions about Pamela Scott
What company does Pamela Scott work for?
Pamela Scott works for T-Mobile
What is Pamela Scott's role at the current company?
Pamela Scott's current role is Senior Program Manager - Frontline Systems Experience - Data Analytics and Automation.
What is Pamela Scott's email address?
Pamela Scott's email address is pa****@****int.com
What is Pamela Scott's direct phone number?
Pamela Scott's direct phone number is +181678*****
What schools did Pamela Scott attend?
Pamela Scott attended Avila University, Smithville.
What skills is Pamela Scott known for?
Pamela Scott has skills like Cdma, Wireless, 4g, Telecommunications, Cellular Communications, Location Based Services, Lte, Mobile Technology, Wimax, Mpls, Mobile Devices, M2m.
Who are Pamela Scott's colleagues?
Pamela Scott's colleagues are Tho La, Aaron Fotter, Rachel Harsh, Justin Heltman, Julia Espinosa, Manuel Hamadi, Stephen Nanson.
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Pamela Scott
Business Operations Executive | Global Leadership & Development | Change Management | Customer Experience Champion | Big Picture Results | Bridge Builder | Eternal OptimistBridgewater, Nj -
Pamela Scott
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