Pam Swanborn, Pt Email & Phone Number

Seattle, Wa, Us

Seattle, Wa

Responsible for oversight of operations and program development of four community based service lines: Home Health, Hospice, Home Care and Palliative Care, serving 300 patients throughout King County.• Driven by quality patient care• Excellent staff development skills• Innovation oriented• Responsible for assuring effective clinical and administrative operations of all service lines; overseeing staff of 140• Assures compliance with regulatory guidelines• Led team through 4 successful accreditation surveys• Directs data-driven Quality Improvement Program• Leads Professional Advisory Committee• Assists in preparation and administration of the organization's budget and demonstrates fiscal responsibility with expenses; reviewing financial reports and implementing changes to manage resources effectively• Builds positive and effective relationships with internal and external partners• Fosters environment of engagement, competence, efficiency and teamwork

Seattle, Wa

Hired to launch Home Health Service line from initial start-up phase and successfully led organization through program development, state licensing and federal licensing/accreditation process.• Established strong mission statement focused on quality care as the foundation for program development.• Built team of 25 competent managers, administrative and clinical staff.• Established compliant policies and procedures and successfully led team through CHAP accreditation process.• Researched and implemented fully electronic medical system.• Enabled program to run with positive profit margin by end of second fiscal year.

Seattle, Wa

Promoted at time of merger of two home health agencies (with 3 offices) to facilitate the integration of 3 separate rehab departments into one cohesive team and help lead organization as a whole.• Successfully integrated three rehab departments into one well-functioning team, building trust and respect by leading with open communication, fairness, and engaging staff in problem solving. • Emerged as a leader in the management team and by peer nomination received recognition for leadership in 2010 via the Making Values a Priority Award and Nils Johansen Inspirational Award.• Improved patient care and efficient episode management by development of care pathways, documentation standardization and caseload review process. • Revised rehab compensation based on careful review of productivity, revenue generation and quality care. • Coordinated downsizing of rehab department from 65 to 40 therapists; rebuilt department and staff morale to deliver quality services.• Elected Co-chair of the Shared Leadership Team in February 2011.• Coordinated hiring, training, on-going performance management of all rehab staff.• Built teamwork, dedication and commitment to maximizing patient goals through staff engagement and collaboration of all disciplines.

Seattle, Wa

Seattle, Wa

Bachelor Of Arts (B.A.)

Masters Physical Therapy