Pam Bauer, Ccxp Email & Phone Number

United States

In the "Experience Economy" your brand is dealing with a new currency - Trust. Shepherding customers' valuable time and attention is a non-negotiable. Navigating employee engagement to create intentional & authentic experiences is no easy feat but a necessity for growth. Need a road map? Guiding others on this journey, elevateXP is a consulting group partnering with organizations ready to take customer experience & employee engagement to the next level! We build brand promises, map the journey and activate the experience. Inspiring engagement, loyalty and excellence is a hallmark of our bespoke initiatives. We take your customer experiences to the next level through careful design and implementation. We believe if it's not by design, you're leaving it to default. Hope is lovely but not a business strategy! Commitment to an activated brand promise as a critical strategy, elevateXP identifies key accountability factors for your success INCLUDING: *HOLISTIC BRANDING STRATEGY: Understanding the power of your brand, declaring a promise that includes customer service excellence and creating a professional, holistic marketing strategy integrating tactics both on-and-offline is key to creating remarkable experiences*CUSTOMER JOURNEY MAPPING:Do you know how customers navigate your business/product/service? If you haven't mapped out their journey, seeing it through the lens of a buyer, then you run the risk of wayward experiences. From initial greeting on & offline to post-purchase follow-up and everything in between, journey mapping opens doors to new revenue streams, engaged employees and improved service. *SERVICE EXCELLENCE PROGRAMS: From Hospitality to Healthcare, Retail to Restaurants, we're in the Customer Care business, yet somehow a commitment to service excellence is not always the highest priority. We curate customized programs to suit your business model, unique set of customers & employees resulting in documented satisfaction improvement.

Atlanta, Georgia, United States

Partnering in your success, we serve as Trusted Advisors helping organizations win by understanding the needs of their customers, unlocking the full potential of their employees, and removing their operational barriers.

United States

Proudly serving in a Sales & Marketing leadership role supporting the ISM SPA company mission to ensure "Operational Excellence & Optimal Experiences" for our hospitality partners at beautiful destinations in the US and Caribbean. We achieve this mission with a commitment to lead the Wellness Industry in curated connections, guest gratification, and employee engagement, all aligning with our core values: Love, Trust, Respect & Discipline.At ISM, we are envision a world where personalized wellness is realized. Together with our partners, we'll innovate and create cultures of continuous learning and improvement to result in holistic wellness experiences that touch the spirit, mind and body of our guests - and each other.

Pine Mountain, Ga

Partnered with an amazing Team at the iconic Gem of Georgia - Callaway Resort & Gardens - to propel the brand into the future, telling amazing stories and furthering the noble mission of the Founders to: "Connect People and Nature in Ways that Benefit Both." Callaway Resort & Gardens is the Southeast's leading nature-based recreational destination offering a Resort within a beautiful 2,500 acre woodlands Gardens featuring 36 holes of golf, a world-class spa, tennis, fishing, boating, kayaking, and other water sports, along with TreeTop Adventure course and zip lines. The Resort's versatile accommodations - from upscale 4 Diamond Lodge & Spa and Cozy Cottages to home-away-from home Villas - are the perfect option when visiting for a seasonal Signature Event such as Christmas at Callaway's Fantasy In Lights or Nautique Masters Waterski & Wakeboard Tournament.The Gardens' attractions set the Resort worlds apart from the mundane. The renown Cecil B. Day Butterfly Center with thousands of butterflies in a tropical conservatory, the enrapturing Birds of Prey show, the serene memorial Chapel and the world-famous Azalea gardens are among the many features creating a setting unlike anything in the world! A true destination for all seasons, Callaway is Georgia's Authentic Outdoor Escape!

Tallahassee, Florida Area

Led engagement programs and efforts to enrich the Hunter+Harp Hospitality brand experience in all facets of community outreach, sales initiatives, marketing endeavors, loyalty programs, operational QA, employee engagement and customer service training.PROPERTIES REPRESENTED: *HOTEL DUVAL, Autograph Collection >Hotel Duval Brands included: Level 8 Rooftop Lounge, Shula's 347 Grill, LeRoc Bistro proudly serving Starbucks, Signature Events by Duval, Weddings by Duval *THE FRONT PORCH - Iconic restaurant offering a Coastal Casual vibe in a Southern setting *RECESS - Rooftop pool & ultra lounge anchoring FSU's hot CollegeTown entertainment district *ALCHEMY - Authentic Speakeasy concept specializing in tailor-made cocktails & memories *MIDTOWN FILLING STATION - Midtown's neighborhood rock-and-roll gastropub *Facilitator with H+H Hospitality Service Excellence Academy. Focused on assisting businesses and organizations to recognize their fullest potential by strategizing, implementing and monitoring the Hunter+Harp service excellence program.

Tallahassee, Florida Area

Directed Sales, Marketing and Loyalty programs for Hotel Duval brands in Tallahassee, Florida. Hotel Duval opened in 2009 taking Florida by storm as Tallahassee's only upscale boutique hotel offering full-service amenities and a see-and-be-seen atmosphere in a hip downtown setting conveniently located in the Sunshine State Capital City.Serving as brand leader for property's immersion into membership in Marriott's exclusive Autograph Collection of Hotels & Resorts worldwide completing and mastering all Marriott Executive Training, CI/TY Group Sales & Catering conversion, and GSS / Brand Audit Quality Assurance standards.http://hotelduval.com/http://www.autograph-hotels.marriott.com/

Palm Coast, Fl

Blairsville, Ga

Nashville, Tn

Nashville Neuroscience Division

Pine Mountain, Ga