Pam Bauer, Ccxp

Pam Bauer, Ccxp Email and Phone Number

Fractional Marketing Leadership | Trusted Advisor partnering with Visionaries to create Excellence by Design | We execute Brand Promises through strategy reinforced by excellent customer experiences & engaged employees @ elevateXP | Cx Ex Ox Solutions by Design
Pam Bauer, Ccxp's Location
Maryville, Tennessee, United States, United States
Pam Bauer, Ccxp's Contact Details
About Pam Bauer, Ccxp

Exceedingly energetic, transformational marketing professional recognized for breaking the mold to bring innovative brand ideas to fruition along with proven revenue-driving results in the lifestyle and hospitality industries. and essential hallmarks such as:-Inspiring and leading people & organizations in executing strategic growth plans and brand campaigns-Ability to engage stakeholders at every level to collaborate, build relationships and commit to brand vision, organizational mission and service excellence resulting in successful business KPIs-High integrity, strong interpersonal skills, tireless work ethic, innate grit, wellness enthusiast and a passion for excellence20+ years as a "Hospitalitarian" provides opportunities to flourish in lifestyle brand development, sales and marketing as well as hone expertise in customer experience(CX), employee experience(EX) and operational excellence (OX). With proven success leading top brands in start-up, launch, ongoing direction and marketing process improvement, Pam brings passion and enthusiasm on her subject matter as well as industry expertise. Connecting the dots between the brand vision, customer aspirations and employee engagement is Pam’s sweet spot!In 2013, Pam founded elevateXP, a customer and employee experience (CX/EX) design consulting firm based on the tried-and-true belief that "If the experience is not by design, you’re leaving it to default". Brand promises come alive through intentional marketing strategy delivered by engaged employees in a winning culture of excellence.A Certified Customer Experience Professional (CCXP), Pam is a proud Marketing and Management double major graduate of Mercer University’s Stetson School of Business & Economics and an alumnae of the Jim Moran Institute for Global Entrepreneurship Small Business Executive Program at Florida State University. Pam also holds “Leadership in Service Excellence” certification from Cornell University School of Hospitality and attended the International Conference on Patient- and Family-Centered Care. Pam comes with “batteries included” and you shouldn’t hire people who don’t.{Why? Read more here: http://michaelhyatt.com/batteries-included.html }

Pam Bauer, Ccxp's Current Company Details
elevateXP | Cx Ex Ox Solutions by Design

Elevatexp | Cx Ex Ox Solutions By Design

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Fractional Marketing Leadership | Trusted Advisor partnering with Visionaries to create Excellence by Design | We execute Brand Promises through strategy reinforced by excellent customer experiences & engaged employees
Pam Bauer, Ccxp Work Experience Details
  • Elevatexp | Cx Ex Ox Solutions By Design
    Founder + Chief Experiences Officer (Cxo)
    Elevatexp | Cx Ex Ox Solutions By Design 2013 - Present
    United States
    In the "Experience Economy" your brand is dealing with a new currency - Trust. Shepherding customers' valuable time and attention is a non-negotiable. Navigating employee engagement to create intentional & authentic experiences is no easy feat but a necessity for growth. Need a road map? Guiding others on this journey, elevateXP is a consulting group partnering with organizations ready to take customer experience & employee engagement to the next level! We build brand promises, map the journey and activate the experience. Inspiring engagement, loyalty and excellence is a hallmark of our bespoke initiatives. We take your customer experiences to the next level through careful design and implementation. We believe if it's not by design, you're leaving it to default. Hope is lovely but not a business strategy! Commitment to an activated brand promise as a critical strategy, elevateXP identifies key accountability factors for your success INCLUDING: *HOLISTIC BRANDING STRATEGY: Understanding the power of your brand, declaring a promise that includes customer service excellence and creating a professional, holistic marketing strategy integrating tactics both on-and-offline is key to creating remarkable experiences*CUSTOMER JOURNEY MAPPING:Do you know how customers navigate your business/product/service? If you haven't mapped out their journey, seeing it through the lens of a buyer, then you run the risk of wayward experiences. From initial greeting on & offline to post-purchase follow-up and everything in between, journey mapping opens doors to new revenue streams, engaged employees and improved service. *SERVICE EXCELLENCE PROGRAMS: From Hospitality to Healthcare, Retail to Restaurants, we're in the Customer Care business, yet somehow a commitment to service excellence is not always the highest priority. We curate customized programs to suit your business model, unique set of customers & employees resulting in documented satisfaction improvement.
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  • Arch + Tower
    Experience Consultant
    Arch + Tower 2021 - Sep 2024
    Atlanta, Georgia, United States
    Partnering in your success, we serve as Trusted Advisors helping organizations win by understanding the needs of their customers, unlocking the full potential of their employees, and removing their operational barriers.
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  • Ism Spa - Innovative Spa Management
    Vp, Sales & Marketing
    Ism Spa - Innovative Spa Management Jul 2020 - Dec 2021
    United States
    Proudly serving in a Sales & Marketing leadership role supporting the ISM SPA company mission to ensure "Operational Excellence & Optimal Experiences" for our hospitality partners at beautiful destinations in the US and Caribbean. We achieve this mission with a commitment to lead the Wellness Industry in curated connections, guest gratification, and employee engagement, all aligning with our core values: Love, Trust, Respect & Discipline.At ISM, we are envision a world where personalized wellness is realized. Together with our partners, we'll innovate and create cultures of continuous learning and improvement to result in holistic wellness experiences that touch the spirit, mind and body of our guests - and each other.
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  • Callaway Gardens Resort
    Director, Brand Development + Marketing
    Callaway Gardens Resort Jan 2017 - Jun 2020
    Pine Mountain, Ga
    Partnered with an amazing Team at the iconic Gem of Georgia - Callaway Resort & Gardens - to propel the brand into the future, telling amazing stories and furthering the noble mission of the Founders to: "Connect People and Nature in Ways that Benefit Both." Callaway Resort & Gardens is the Southeast's leading nature-based recreational destination offering a Resort within a beautiful 2,500 acre woodlands Gardens featuring 36 holes of golf, a world-class spa, tennis, fishing, boating, kayaking, and other water sports, along with TreeTop Adventure course and zip lines. The Resort's versatile accommodations - from upscale 4 Diamond Lodge & Spa and Cozy Cottages to home-away-from home Villas - are the perfect option when visiting for a seasonal Signature Event such as Christmas at Callaway's Fantasy In Lights or Nautique Masters Waterski & Wakeboard Tournament.The Gardens' attractions set the Resort worlds apart from the mundane. The renown Cecil B. Day Butterfly Center with thousands of butterflies in a tropical conservatory, the enrapturing Birds of Prey show, the serene memorial Chapel and the world-famous Azalea gardens are among the many features creating a setting unlike anything in the world! A true destination for all seasons, Callaway is Georgia's Authentic Outdoor Escape!
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  • Hunter + Harp Hospitality
    Director Of Brand Affinity
    Hunter + Harp Hospitality Aug 2008 - Feb 2014
    Tallahassee, Florida Area
    Led engagement programs and efforts to enrich the Hunter+Harp Hospitality brand experience in all facets of community outreach, sales initiatives, marketing endeavors, loyalty programs, operational QA, employee engagement and customer service training.PROPERTIES REPRESENTED: *HOTEL DUVAL, Autograph Collection >Hotel Duval Brands included: Level 8 Rooftop Lounge, Shula's 347 Grill, LeRoc Bistro proudly serving Starbucks, Signature Events by Duval, Weddings by Duval *THE FRONT PORCH - Iconic restaurant offering a Coastal Casual vibe in a Southern setting *RECESS - Rooftop pool & ultra lounge anchoring FSU's hot CollegeTown entertainment district *ALCHEMY - Authentic Speakeasy concept specializing in tailor-made cocktails & memories *MIDTOWN FILLING STATION - Midtown's neighborhood rock-and-roll gastropub *Facilitator with H+H Hospitality Service Excellence Academy. Focused on assisting businesses and organizations to recognize their fullest potential by strategizing, implementing and monitoring the Hunter+Harp service excellence program.
  • Hotel Duval, Autograph Collection
    Director Of Sales & Marketing
    Hotel Duval, Autograph Collection 2008 - 2013
    Tallahassee, Florida Area
    Directed Sales, Marketing and Loyalty programs for Hotel Duval brands in Tallahassee, Florida. Hotel Duval opened in 2009 taking Florida by storm as Tallahassee's only upscale boutique hotel offering full-service amenities and a see-and-be-seen atmosphere in a hip downtown setting conveniently located in the Sunshine State Capital City.Serving as brand leader for property's immersion into membership in Marriott's exclusive Autograph Collection of Hotels & Resorts worldwide completing and mastering all Marriott Executive Training, CI/TY Group Sales & Catering conversion, and GSS / Brand Audit Quality Assurance standards.http://hotelduval.com/http://www.autograph-hotels.marriott.com/
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  • Ginn Company
    Regional Sales Manager - Hammock Beach Resort
    Ginn Company 2006 - 2008
    Palm Coast, Fl
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  • Brasstown Valley Resort
    Sales Manager
    Brasstown Valley Resort 2004 - 2006
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  • Haralson House Bed & Breakfast
    Inn Keeper
    Haralson House Bed & Breakfast 2003 - 2004
    Blairsville, Ga
  • Eli Lilly & Co
    Pharmaceutical Sales Rep
    Eli Lilly & Co 2000 - 2002
    Nashville, Tn
    Nashville Neuroscience Division
  • Callaway Gardens
    Direct Marketing Manager
    Callaway Gardens 1999 - 2000
    Pine Mountain, Ga
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Pam Bauer, Ccxp Skills

Event Management Event Planning Marketing Leadership Hospitality Social Media Marketing Management Customer Service Sales Marketing Strategy Hotels Public Relations Sales Management New Business Development Social Media Team Leadership Budgets Sales Presentations Marketing Management Hospitality Management Tourism Public Speaking Strategic Planning Trade Shows Strategy Building High Performance Sales Teams Social Networking Budgeting Marketing Communications Resorts Revenue Forecasting Direct Marketing Meeting Planning Advertising Hotel Management Email Marketing Online Advertising Fundraising Team Building Direct Sales Online Marketing Brand Development Restaurants Hospitality Industry Facebook Brand Management Market Planning Business Development Restaurant Management

Pam Bauer, Ccxp Education Details

Frequently Asked Questions about Pam Bauer, Ccxp

What company does Pam Bauer, Ccxp work for?

Pam Bauer, Ccxp works for Elevatexp | Cx Ex Ox Solutions By Design

What is Pam Bauer, Ccxp's role at the current company?

Pam Bauer, Ccxp's current role is Fractional Marketing Leadership | Trusted Advisor partnering with Visionaries to create Excellence by Design | We execute Brand Promises through strategy reinforced by excellent customer experiences & engaged employees.

What is Pam Bauer, Ccxp's email address?

Pam Bauer, Ccxp's email address is pb****@****ens.com

What is Pam Bauer, Ccxp's direct phone number?

Pam Bauer, Ccxp's direct phone number is +185044*****

What schools did Pam Bauer, Ccxp attend?

Pam Bauer, Ccxp attended Mercer University.

What skills is Pam Bauer, Ccxp known for?

Pam Bauer, Ccxp has skills like Event Management, Event Planning, Marketing, Leadership, Hospitality, Social Media Marketing, Management, Customer Service, Sales, Marketing Strategy, Hotels, Public Relations.

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