Applications Consultant for SmartFusion, a Local Government Financial & Utility Billing Software Responsibilities include travel within the Southeast US for on-site client trainings of software, fusing current client processes with a new financial software platform, precise financial data true-up, project coordination, & issue resolution after implementation ensuring the successful implementation of SmartFusion for both new and existing Harris customers.

Level Five Careers is a third-party recruiting company. However, Level Five is not your typical recruiter.Level Five was established with the express intent of becoming the best recruiting company on the planet. The name was inspired by the principles of Level Five Leadership espoused by Jim Collins in his book "Good to Great "*It is our goal to only work with businesses that provide their employees with the opportunity to enjoy a fulfilling, meaningful and productive work life: Great Companies. We make every effort to provide these employers with only the best, most qualified candidates possible: Great People.It is our hope that this approach will enable these employers to provide many more people with: Great Careers.Our primary focus is the recruitment of management, engineering, operations and sales personnel for the US based manufacturing sector.For assistance with your employee search, please contact me direct at (828) 230-3828 or via e-mail at pam@level5careers.com.

COMPLIANCE SPECIALIST for a Telecommunications Regulatory firm. Responsible for telecom companies for the retrieval of revenue data and the calculation, completion and submittal of mandated Federal, FCC & State regulatory bodies’ compliance filings governed with strict reporting deadlines subject to severe penalties for late, non or inaccurate filings.

Contractor - Consultant / Lead Auditor for an Atlanta based IT / Telecom consulting firm. Leveraged new & innovative communications technologies to secure greatest cost savings. Performed audits to establish current benchmarks, contract review, invoice & Customer Service Record review, creation of Requests for Quote/Proposal (RFP), review and summary of RFP responses, conducted interview process with client & respondents, negotiations and project management of the deployment of customer accepted technology.

Hired to a young telecommunications company for set up & management of department, creation of and implementation of policy, practices & processes within PSC & FCC regulations & guidelines for 8 states. Functions of the department included Customer Account Analysts for billing resolutions, disconnects, breach of contract, credit approval & collections. Wrote process requirements for IT to develop electronic credit approval, credit card facilities, collection programs, & credit history database. Management of collections for all receivables including Carrier Access within Bad Debt budget of less than 1% while maintaining less than 1% attrition rate with a very focused customer satisfaction environment. Account executive for Asheville Branch from April 2003 - September 2004

Administrative Manager – Managed clerical, data entry, credit & collections departments. Accountable for month-end journals, completion and submission of royalty payments & reports on sales of licensed products & quarterly Sales Tax returns. Responsible for all Human Resources functions for a staff of 50+ plant employees including payroll, insurance eligibility, claim processing, workers compensation, OSHA logs, benefit functions & plan rollouts. Handled purchasing / approvals of equipment & supplies within the budgetary guidelines. Fulfilled duties of System Administrator for a UNIX computer system.September 1987 – September 1995Credit Manager for a textile manufacturer. Responsibilities included credit analysis & approval authority of $100,000, collections & bad debt reconciliation. Excelled in credit management resulting in reduction from 3% bad debt upon hiring to less than 1% of sales. Coordinated handling of all export accounts including processing of Letters of Credits, wires, & International Bills of Laden. Assisted with supervision of office staff, conducted pre-employment screening / interviews of potential office personnel. Also assisted Sales Department including representation at trade shows, training of Sales Representatives on product & policies, worked directly with major buyers including Army Air Force Exchange, Target & Belks on purchase order to bill reconciliation. Responsible for increased sales by providing in house one on one relationship with major buyers.