Pamela De Santis Email & Phone Number

Fiumicino, It

Roma

Experienced in driving the full lifecycle of group and event sales within luxury hospitality. Skilled at leading initial client engagement, conducting tailored site inspections, and delivering exceptional service across luxury hotel properties.Key strengths include:- Managing the contracting and planning stages for seamless communication among clients, vendors, and teams.- Overseeing event logistics from administration to post-event analysis, ensuring operational excellence and client satisfaction.- Developing comprehensive event documentation for flawless coordination among hotel staff and partners.- Supporting the Director of Sales with sales performance analysis and monthly reporting to drive revenue and meet strategic goals.- Leveraging CRM and reporting tools to enhance data accuracy, support decision-making, and optimize sales processes.

- Guiding and facilitating group travel, fostering team spirit among participants from diverse backgrounds.- Managing itineraries and adapting plans to meet group needs, ensuring smooth and memorable trips.- Handling logistics, crises, and emergencies on-site to prioritize safety and satisfaction.Building relationships with local partners to enhance the experience and secure favorable terms.

Rome, Latium, Italy

Tokyo, Japan

- Inbound and outbound sales plan designed and actuated with the CEO.- In charge of the promotion and sale of books about business, mindfulness and self-improvement (outbound). - Supervision of market researches for the translation and publication of foreign books in Japan (inbound); - Extensive network building with other agents and publishers in Asia, participating and representing the authors and the company at annual world book fairs (Frankfurt, London, Beijing and Soul Book Fair). - Promoting the company’s books through social media (Facebook and Instagram) and newsletters.

Rome, Latium, Italy

- Translation of official documents and data entry (ITA>JPN)- Monitor Suppliers order, supervise VAT exemption procedures and import customs procedures- Handle written correspondence and incoming telephone calls (ITA/ENG/JPN)- Event planning

Research Program, Human Relations

Research Program, Japanese Studies

Master'S Degree, Asian Studies

Exchange Program, Japanese Studies

Bachelor'S Degree, Oriental Languages And Cultures, With Honours