Conducted thorough manual testing on various software applications (ERP,CRM) commercial sites, E-shops and company websites,ensuring the delivery of high-quality, defect-free products.Collaborated with the development team to reproduce, investigate, and verify reported defects, contributing to a streamlined defect resolution process .Using Jira for Test Case Management.Successfully reduced the number of post-release defects, highlighting a proactive approach to quality assurance.

Member of the Syzefxis team.Processing ,supporting and monitoring circuits and requests for and from public sections such as airports, hospitals,police, army,public authorities Vip corporate customer support,back office operations and administrative tasksCategorizing technical issues.Engaged in technical problemssolution over internet, mobile networks,telephone lines and communications circuits.process, including customers satisfaction follow up, use of… Show more Member of the Syzefxis team.Processing ,supporting and monitoring circuits and requests for and from public sections such as airports, hospitals,police, army,public authorities Vip corporate customer support,back office operations and administrative tasksCategorizing technical issues.Engaged in technical problemssolution over internet, mobile networks,telephone lines and communications circuits.process, including customers satisfaction follow up, use of technicalmeasurements data programs and following specific timelines Show less

Evaluation on information about credit cards and payments lifecycles.Accounts, data verification, account security.online research about sites, technical issues, projects.Coaching and evaluating agents tier 1.Support agent for Xbox and Xbox live.Technical issues support on software and hardware.Job evaluation through customers surveys.