Panagiotis Baltas Email and Phone Number
I am a Doubtful Receivables Managment at PPC S.A., the largest electricity producer and supplier in Greece, where I manage the collections process at the accounts receivable department. I have more than six years of experience in the telecommunications sector, where I lead teams, monitored performance, and provided technical support at Nova, a leading company in the field. I have certifications in data analysis and Microsoft Azure administration, and I am proficient in cloud administration and Oracle Siebel CRM.In addition to my collections management role, I am also a web developer at Website-Eshop, a company that creates and develops websites and e-commerce platforms for various clients and industries. I have been working there for over 3.5 years, using PHP, WordPress, WooCommerce, and other web technologies. I also have expertise in graphic design, using Photoshop, Lightroom, and Illustrator to create appealing and engaging visuals for the web. I am currently pursuing a computer science degree from the Hellenic Open University, and I am motivated by learning new technologies, solving problems, and enhancing customer satisfaction.
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Doubtful Receivables ManagmentPpc S.A. Oct 2023 - PresentAthens, Attiki, Greece• Doubtful Receivables• Credit and Collections Managment• Accounts Receivable Department• Database Management• Management, development, processing, control, and monitoring of customer files and debts• Management of legal documents• Drafting of reports to upper management• Gathering various information from external collaborating sources -
Web DeveloperPbtech Apr 2020 - PresentAthens, Attiki, Greece• Website• Eshop(website creation and development) Frontend & Backend Develop (HTML5, CSS, JavaScript, PHP, mySQL, Bootstrap)• WordPress&Woocomerce• Cpanelknowledge• Study, testing, debugging• Design(Photoshop,Lightroom,Illustrator)AdditionalServices:• (computer/laptop repair and upgrade)• Networks (design and construction of internet, home and corporate) -
Cco Technical Support - Account ManagerNova Jan 2023 - Sep 2023• Monitoring and driving performance metrics (KPIs) for real• time performance• Evaluation of employee and activity performance• Guidance and supervision of team leaders and employees• Improving practical skills and performance with suggestions• Planning and scheduling shifts in the center for optimal operation• Analysis of statistical performance indicators and technical data issues -
Consumer Technical Support Team LeaderNova Apr 2021 - Jan 2023Athens, Attiki, Greece• Leads and manages a team of 15 employees, communicatingand adherence to new procedures, policies, objectives and monitoring indicators.• Motivate staff to achieve maximum productivity• Training employees in procedures, systems and communication skills.• Conducting team meetings• Continuous communication between other departments• Recommendations for solutions• Reports with statistical data to department heads
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Technical Support RepresentativeNova Feb 2017 - Apr 2021Athens, Attiki, Greece• Technical support and resolution of technical services (voice, data, TV, mobile) • [24x7x365]• 2nd level of technical support for pay• TV telephone services for customers,Internet,NovaPayTVsatelliteservicesandadditionalapplications(Novago,OTT,NovasportsOnline,Novaflix)Service requests via e• mail and from Novastores• Written communication (English & Greek) Technical development of the Zopim platform• Declaration and monitoring of technical faults• Processing of complaints and escalation of problems• Activation inspection (initial inspection and wiring of VLU services)• Communicating with partners during remote appointments and supporting the stores• MVNO (Mobile Virtual Network Operator)• Communication skills• Guidance and supervision of colleagues (Coaching)
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Network TechnicianVocational Training Institute Of Keratsini Sep 2012 - Aug 2013Keratsínion, Attiki, Greece• Practical training as a computer network technician and secretarial support• Local network maintenance• Assembly, repair and technical inspection of computers• Application and regional helpdesk• Installation, maintenance and troubleshooting of MSWindows, Linux operating systems• Computing• Gramatic support
Panagiotis Baltas Education Details
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Computer Science -
Vocational Training Institute Of KeratsiniComputer Systems Networking And Telecommunications -
Vocational High SchoolSupport For Computer Systems, Applications And Networks
Frequently Asked Questions about Panagiotis Baltas
What company does Panagiotis Baltas work for?
Panagiotis Baltas works for Ppc S.a.
What is Panagiotis Baltas's role at the current company?
Panagiotis Baltas's current role is Doubtful Receivables Managment @ PPC S.A. | Collections Management.
What schools did Panagiotis Baltas attend?
Panagiotis Baltas attended Hellenic Open University, Vocational Training Institute Of Keratsini, Vocational High School.
Who are Panagiotis Baltas's colleagues?
Panagiotis Baltas's colleagues are Zafiris Petridis, Ioan-Dragos Moroe, Γιώργος Μπουραντάς, Ανδρεας Μεσημερης, Lamprini Desylla, Anne Shamala, Efstathios Patsias.
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Panagiotis Baltas
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Panagiotis Baltas
Greece
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