Panayiota Chrysostomou Email & Phone Number

Milan, It

Milan, Lombardy, Italy

• Manage relationships between BRM Ops & IT Unit, overseeing stakeholder engagement across cross-country teams• Represent GC&C in the Group Smart Automation Advisory Board and community• Streamline processes for GC&C Global COO Conferences and projects implementation• Coordinate the GC&C 2022-24 strategic plan, align local priorities with strategic goals• Support strategic projects funding cycles and country-specific initiatives• Facilitate operational excellence within senior leadership functions• Plan, organise, and monitor project and budget requirements according to the target operating model• Deliver and implement cross-country AI projects, achieving cost efficiencies• Manage AI program projects, proposing solutions and mitigation action plans throughout the project lifecycle• Ensure project targets are met and implement escalation processes• Completed the Generali Smart Automation New Role School being awarded for the best Project Work• Acted as PMO for the Sanctions Screening Tool implementation across GC&C countries, building a strong cross-functional network

Milan, Lombardy, Italy

Milan, Lombardy, Italy

Cardiff, United Kingdom

• Worked in the School’s open days, undertaking tours with prospective students & engaging them in meet and greet sessions• Selected as the business school’s marketing ambassador in Cyprus due to active participation and engagement

London, United Kingdom

• Developed and refined policies and procedures, supporting the Operations Manager in departmental operations• Prepared performance reports for sales, customer service, retention calls, and emails for the contact centre• Monitored contact centre agents' performance and conversion rates, analysing trends in low sales figures• Managed environmental consumption, contributing to and maintaining reduced consumption levels• Decreased and maintained overall costs and consumptions by an average of 13%, and forecasted potential losses and factors affecting cost savings

Cyprus

• Assisted department managers in implementing and following policies and procedures.• Coordinated record keeping and employee training.• Attended meetings with suppliers and welcomed clients at reception.• Undertook administrative tasks including invoicing, creating spreadsheets, and translating business documents.• Contributed to resolving employees’ grievances within departments.

Master Of Science - Ms, International Project Management

Master Of Science - Ms, Project Management

Bsc Business Economics With A Professional Placement Year, 2.1

Education record

Activities and Societies: Volunteers Club, Dance Club, Photographic Society, Current Affairs Society