Michael T. Panchyson Email & Phone Number

Oakville

Oakville

Oakville

Combined a deep understanding of financial services with the provision of exemplary customer service, generating a notable increase in customer engagement and intrigue in the automotive products.Co-devised a new sales process to combat ineffeciency and reduce bureaucracy, presenting the business case to management which yielded a minimum increase in gross profit >15% per annum over 3 years.Played a pivotal role in planning and initiating a seamless internal delivery schedule… Show more Combined a deep understanding of financial services with the provision of exemplary customer service, generating a notable increase in customer engagement and intrigue in the automotive products.Co-devised a new sales process to combat ineffeciency and reduce bureaucracy, presenting the business case to management which yielded a minimum increase in gross profit >15% per annum over 3 years.Played a pivotal role in planning and initiating a seamless internal delivery schedule to ensure the final product and experience met or exceeded a demanding and affluent clientele expectations while meeting the documented BMW standards.Key contributor to a significant boost in the CSI ratings to 90%+ resulting in additional compensations for the dealership and sales associates.Gained a reputation for tenacity, drive and determination preparing and acquiring funding on average for 60 deals a month, increasing the accuracy rating on the BMW Financial documentation from the mid 70's to a high 90%.Conducted effective and persuasive negotiations with BMW Financial on a regular basis to achieve approval ratings in the 90%+.Outperformed peers in penetration rates for lease-end coverage, insurance products and extended warranties generating significant revenue for the dealership.Acted as a conduit between other major lenders and the dealership to obtain credit approval, preparing the final legal and financial paperwork.Strengthened the brand image in BMW, MINI and Motorrad achieving a significant referral and retention rate. Show less

Burlington

Acknowledged as a top performer from 6 peers in the branch for overall volume in personal loans and home equity products.Displayed exceptional solicitation skills contacting the existing retail client base, tabulating and presenting custom solutions to consolidate their outstanding debt and save the clients significant money.Achieved branch leadership status in the sales of optional insurance products including: Life, Disablility, Unemployment, Home & Auto, uncovering… Show more Acknowledged as a top performer from 6 peers in the branch for overall volume in personal loans and home equity products.Displayed exceptional solicitation skills contacting the existing retail client base, tabulating and presenting custom solutions to consolidate their outstanding debt and save the clients significant money.Achieved branch leadership status in the sales of optional insurance products including: Life, Disablility, Unemployment, Home & Auto, uncovering opportunities to upsell.Patiently and methodically interacted with delinquent clients to make committed payment arrangements, avoiding costly write offs and legal fees.Provided guidance, support and assistance to peers with problem accounts to ensure the overall branch receivables were at a low level, a key factor in achieving the monthly bonus.Focused attention on maximizing the brand and customer service for portfolio products, loans and insurance. Show less

Ancaster

Acquired recognition as a consistent top 3 performer in the 10-person retail unit for new cellular activations, hardware upgrades, warranty and accessory sales.Regarded as a product specialist in ExpressVu, securing a high penetration of sales well above the average.Selected as the main key holder for both the Ancaster and Grimsby locations after showing strong leadership skills and a deep knowledge of all Bell Canada's products and procedures.Created enticing… Show more Acquired recognition as a consistent top 3 performer in the 10-person retail unit for new cellular activations, hardware upgrades, warranty and accessory sales.Regarded as a product specialist in ExpressVu, securing a high penetration of sales well above the average.Selected as the main key holder for both the Ancaster and Grimsby locations after showing strong leadership skills and a deep knowledge of all Bell Canada's products and procedures.Created enticing merchandising displays at both locations to meet Bell Canada's exact standards while achieving maximum exposure. Show less

Hamilton

Obtained a deep understanding of retail store operations quickly being accepted for leadership and business skills.Influential in leading and managing a 10 person team in a high volume store consistently attaining monthly and annual targets.Supplied training, guidance and support to new hires on customer service, merchandising and product knowledge.Helped the Store Manager to achieve the corporate audit and store inspection based on a number of metrics.