Pandeeswaran Balu Email & Phone Number

Oman

Masqaţ, Oman

Handling warranty claims, warranty cost reconciliation, VAT report generation as per policy Warranty claims reporting to principle. Responsible for training completion of all employees Assisting technical complaints of the dealership and reporting to principle Delivering EV training to technicians.

Salem, Tamil Nadu, India

• After sales head of the distributor which has 9 branches in Tamilnadu.
• Achieved target revenue of 1 crore consistently every month
• Warranty approval management
• Annual Budget plan and management

Salem, Tamil Nadu, India

• Trained sales & after sales employees of 3 branches in various level
• Assisted for New recruitment and provide induction training for all new joiners.
• Conducted Sales Process, Product, Technical, Soft skill & Communication training to all employees
• Conducted on job and field training like Product Demo for improvement
• Implemented New innovative training methodology for easy learning
• Conducted Training using digital Tools using ZOOM and MS Teams.

Chennai Area, India

• Conducted Technical Training to all dealership manpower in south Region
• Conducted New model, Product Training and Process training from ground to management level employees
• Analysed Training need Identification as per demand of Field Team and Company Goals
• Handled critical field complaints and supported Technical Team for effectiveness of Training
• Designed Training module and supported for e-learning Design.
• Managed Field Sales Training and obtained major areas of Improvement

Chennai Area, India

• Managed recruitment, training and development for highly effective service team.
• Conducted Induction Training to new executives and new personnel hired to fit various roles.
• Provided warranty and process training to warranty team to ensure the flawless daily process
• Trained and followed the training tools usage and course completion given by regional training team.
• Assessed and analysed team performance to determine areas of weakness to find the GAP
• Conducted QUALITY audits for Day-to-day process.

Salem Area, India

• Conducted Training to After sales employees through Class Room Training, On Job Training
• Identified Training gaps through TNI, TNA and created Training calendar to fulfil the GAP
• Engaged with internal Audits – Business Process Flow, Tools and Employee Performance audits
• Engaged with customer satisfaction program Like CSI activities, CAMP, Happy customer program
• Conducted Vendor Training to all employees at Constant Interval
• Ensured Technical Support & technical Report to OEM Management

Thirunelveli

• Provided product training to increase the revenue.
• Coordinating with field team to find the training gap and improved the gap.
• Conducted periodical assessment to improve the employee performance
• Provided induction training to new joiner