Jaydev Pandya Email & Phone Number

A competent professional with 9+ years of IT experience in ServiceNow working with different modules such as ITSM, CSM, HRSD, Service portal, Domain Separation, Integrations, Configurable Workspace and Custom Applications.- Expertise in JavaScript, debugging and optimizing the performance of Client Scripts, Catalog Client Scripts, UI scripts and UI Policies. - Expertise in Business rules, activate plugins, manage data with tables, Import sets and Update sets, Control system access and data security, Control access to the application and its records. - Expertise in Service Portal and Configurable Workspace.- Proficient in Analysis, design, development, testing and implementation of business and commercial applications.- Functional knowledge and implementation experience of IT Service Management (ITSM) frameworks and demonstrated project management skills and experience working directly with customers and clients.- Technical understanding across technologies and domains including service management tools, systems, quality assurance in various programming environments.- Knowledge in using Glide Scripting for creating UI Action and business rules- Have good Analytical, Programming and communication skills- Configured Advance work Assignment Rules, HR Services, HR topics, COE, Campaigns And Lifecycle events.- Configured list view in CSM/FSM Workspace and Agent workspace.- Problem solving capabilities and ability to respond positively to varied situations.- Quality conscious and proactive in nature.- Goal oriented professional with good customer service skills, technical background, good convincing power and ability to grasp new skill sets.

Listed skills include Microsoft Office, Microsoft Excel, Microsoft Word, Powerpoint, and 25 others.

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  Pune University

  Mca