A competent professional with 9+ years of IT experience in ServiceNow working with different modules such as ITSM, CSM, HRSD, Service portal, Domain Separation, Integrations, Configurable Workspace and Custom Applications.- Expertise in JavaScript, debugging and optimizing the performance of Client Scripts, Catalog Client Scripts, UI scripts and UI Policies. - Expertise in Business rules, activate plugins, manage data with tables, Import sets and Update sets, Control system access and data security, Control access to the application and its records. - Expertise in Service Portal and Configurable Workspace.- Proficient in Analysis, design, development, testing and implementation of business and commercial applications.- Functional knowledge and implementation experience of IT Service Management (ITSM) frameworks and demonstrated project management skills and experience working directly with customers and clients.- Technical understanding across technologies and domains including service management tools, systems, quality assurance in various programming environments.- Knowledge in using Glide Scripting for creating UI Action and business rules- Have good Analytical, Programming and communication skills- Configured Advance work Assignment Rules, HR Services, HR topics, COE, Campaigns And Lifecycle events.- Configured list view in CSM/FSM Workspace and Agent workspace.- Problem solving capabilities and ability to respond positively to varied situations.- Quality conscious and proactive in nature.- Goal oriented professional with good customer service skills, technical background, good convincing power and ability to grasp new skill sets.