Sanal Panikkal Email & Phone Number

Bangalore

DAD”s dream - To start a manufacturing company & that turned into REALITY!! Thanks to my current partner & our investors who had faith in me to get along with this journey..!!JSUN CNC is an AS (Rev D) & ISO certified company via TUV-SUD. Well funded organization from a Dubai based Investment company. Our main focus is into the Aerospace machining components followed by other Industry sectors like O&G, Medical Devices, semi conductors etc..Directly associated with few well know PSU”s in India like HAL, ISRO, BrahMos, BEL & other Pvt Ltd companies in India & International market mainly in Saudi , Dubai, US, UK, Canada & Germany.JSUN team mates are all well experienced in the aerospace domain and few are API certified. Our Quality team consist of well equipped tools & instruments which include VMS/CMM & Trimos. Have 3 , 4, 5 & 6 axis milling & turning machines currently. Our shop floor area is well designed as per the industrial norms. Located in Bangalore Industrial hub - Peenya.

Bangalore

Take care of Skill Development , CSR activities and new tie-ups

Bengaluru Area, India

Currently work for NSDC (National Skill Development Corporation ) firm.Take care of Training / CSR activity.

Bangalore Area, India

A Start up - IT training and consulting firm.Conduct both IT (certifications) & Non IT training programs and Leadership Program.Main focus training programs - Leadership program, PMP,CSM,Agile & Scrum, Data Scientist,Lean & Kanban, Big Data Hadoop,Supply Chain,Logistics,Sales, Security, Ethical Hacking etc ..Training vendors for most of the Fortune companies in India & UAE regions. Got merged with Skillmine Technology

India

Joined as an Assistant Manager. I am responsible for the overall business process and revenue generation. Take care of customer queries related to GRC Healthcare solutions. Was responsible for India / MENA regions. I am responsible for the overall business process and revenue generation for US/MENA & UK region. Locate or propose potential business deals by contacting potential partners discovering and exploring opportunities. Making BD Strategy, Lead generation- Opportunity Identification & Qualification. Screens potential business deals by analyzing market strategies, deal requirements, potential, and financials; evaluating options; resolving internal priorities; recommending equity investments.

Bangalore

Take care of Marketing Team (Database) for APAC, US & European region.Establishing relationship with the acquired clients for Sales, Advertising, Brand Communication and other Marketing Strategies.ROI mapping of the acquired clients and Focus on Repeat Clients and Businesses and Responsible for client servicing.Managed 5+ banking/IT clients in USA market.Had to involve in utilizing a range of quantitative and qualitative research methods and proposed a research design to fit each client’s unique needs.Handled a team of 2 using methodologies like Focus groups, Email and Web based Surveys, Internet Based Research and Intercept interview based on the client request.Research in the market and identifying the current prospective and engage them with the company’s product and services. Organizing the webinars, email marketing/ campaign and other lead generation tools to influence right audience and educate the client about database and email data appending solutions.

India - Banglore

Handle the complete Operations and Technical Project Team.Use to handle Inbound/Outbound queries.Assign new projects and also take care of Vendor Management.Handle the customer queries and if needed raise a ticket and rout the problem to the dedicated team or department.Assign leads to the Sales Executives according to the executive rating.Renewal of customer contracts.Up-selling/references

Dubai - Sheikh Zayed Road - Dic (Dubai Internet City)

Joined as a CSE for Customer services inbound process and got promoted in the IJP panel.• Reporting to Assistant Manager.• Monitoring overall performance of the associates including Service Level Agreement performance.• Identifying agents to successfully closed calls. (On floor training)• Providing outbound communication of frequently occurring issues• Supervising CSA responses to customer inquiries and providing correctional feedback when necessary to get them back to the network• Met established deadlines to successfully achieve business targets• Conducting Rewards and Recognition.• Providing feed backs on the over all performance on daily or monthly or weekly.• Supervising CSA on certain call on while on live.• Ensuring the targets on retention % of 50% every month• Reports to be maintained and sent in specified point of time.• Call monitoring was done on daily bases for the agents on floor.• Reports on Excel were done on time and making sure that the reports sent on time lines to the reporting heads.• Checks on the First call resolution on daily bases.• Analysis on data• Performance review with the clients.

Master Of Business Administration (Mba), Crm

8Th - 10Th Grade

Activities and Societies: Debate Team, Cricket Team, Science quiz