1. Increased 34,6% Growth Sales2. Increased 42% CX Satisfaction Score3. Added National Corporate Revenue more than 5 Bio/Month

- Achieve 50% Company Growth Sales Export APAC in 2024- Achieve 33% New Business Unit Resource and Investment in Mid of 2024- Achieve 80% Local Business Acquisition in 2024

- Creating strategic corporate plan- Increasing 30% fresh customer in 2023- Increasing 10% loyalty customer in 2023- Increasing 20% public engagement in 2023

A. OPERATION SYSTEM DEVELOPMENT1. Find out the identity of brands using customer flow analysis through Abraham Maslow's concept of "hierarchy of needs"2. Create and Launch 10th standards for 5 Brands : (Golden Lamian, Hey Kafe, Woy Makaroni, Golden Hotpot & Grill, and Sozo Skin Clinic)3. Reduce the time of queue line at the restaurant from 30 min/10 customers to 13 min/10 customers through the waiting list system gen 2.4. Reduce the cost of sticker material by 56% per year through Improve the quality of lifetime sticker material.5. Taking a part in operation development system project to capture compliance, quality, and accuracy using Online Dashboard6. Taking a part in the AppSheet development system to capture all activities at the restaurant in real-time7. Taking a part in reducing waiting time from 15 mins to 5 mins per transaction.8. Reduce 2% the company's charge of cost transactions through create a standard cashier payment method.B. CRM STRATEGIC INITIATIVE1. Capture and analyze all customer voice data then make a CRM strategy2. Create a Dashboard of Voice customers who can be accessed by every store (100+ Stores)3. Talent of Mukbang Ayam HongkongC. HIRING COMMITTEESourcing > Approved candidate > User Interview 1

1. Researched and identified opportunities for account growth, account penetration and market expansion.2. Provided data analysis and reporting solutions based on business needs, highlighting key trends within business development.3. Negotiated contracts and closed sales with new and existing clients.4. Conducted regular meetings with clients (ATPM/Distributor) to build positive and productive relationships.5. Administer documents associated with RFQ, LOI, Purchase Agreement, PPAP, Trial Event, and Initial Order.6. Performed day-to-day work such as follow up sales-forecasts, PO, arrange delivery, supplier meetings, and payments.7. Developed business cases for proposed products and presented to project stakeholders.8. Reviewed product development operations, including budgets, expendituresand research.9. Becoming a part of 2 clients (MMKI & WIKA) goals agreements within 1 year

1. Resolved problems, improved operations, and provided exceptional service.2. Identified issues, analyzed information, and provided solutions to problems. And then submit the final investigation report to customers. 3. Worked with OEM, Dealers, and Stores to understand needs and provide excellent service.4. Managed quality assurance program, including on-site evaluations, internal audits, and customer surveys.5. Drove services improvements which resulted in customer satisfaction and improved customer loyalty6. Communicated progress of monthly and quarterly initiatives to internal and external sales teams7. Supported market research activities, including metrics and requirements development and risk management.8. Reduce leadtime of customer complaint process from 10 days to 5 days through create complaint management system

1. Assisted students with career exploration and future education planning to help achieve academic and career goals.2. Met with students to conduct individual assessments to determine academic and mental health needs.3. Conducted conferences with parents and students to review progress, adjust academic plans and renew enrollments.4. Developed community education programming events and other activities designed to increase and improve educational outcomes.5. Achieved 56% sales of the target 15 mio in the first joining6. Achieved 88% sales of the target 15 mio in the second then become the best education consultant in North Jakarta Area

1. Handling customer complaints and claims in the domestic area (face to face, phone, e-mail, text, social media).2. Handling complaints and claims of tyre quality issues in all domestic region especially for PCR, MCX, TBR and Solid.3. Check, analyze, decide the tyre claimed (rejected or accepted) and send reports to a division of sales and marketing, QA, R&D, production and also a customer4. Monitoring the performance of incoming claims vs. production (claim ratio) to control the incoming claim doesn't pass the ppm (pcs/million) target.5. Monitoring the performance of incoming claims vs. sales-in to control concession budget usage and report to the director every 3 months.6. Arrange meetings for issues of product quality, brand image and competitor updates every 3 months.7. Monitoring performance complains and claims to control customer satisfaction.8. Create a survey method of customer satisfaction.9. Analyze data of product claimed to reduce product damage and control progress improvement.10. Create a system product life cycle improvement (PLCI) to monitor the improvement progress.11. Provide technical tire training to the customer12. Creating a number of tools (poster, flyer, booklet, catalogue) to support sales division in the retail store.13. Presentation, discussion, and negotiations with potential new customers (fleet, distributor, retail) to develop market coverage in support sales penetration.14. Visit customers (distributor and retail) regularly to maintain customer and support sales to take orders.15. Coaching clinic to automotive media (kompas, kumparan, otoplus) and meet up with car/or motorcycle community, Q&A regarding product issues on the market and their event sponsorship plan.16. Taking a part in build a new customer care section by creating concepts, business processes, procedures, budgets, digital systems, and FAQ.17. Implementation 5R, KPI, competency matrix and active in CI Activity (Kaizen, SGA, Task Force)

1. Input big data of production into system2. Present monthly report to Dept. Head3. Controling and managing department stationary4. Monitoring budget application5. Input overtime data to HR system6. Lead to keeping office clean everyday

1. Smearing material beadwire using rubber liquid2. Moving beadwire rack from machine to material storage3. Input data of beadwire production into Axapta system4. Support other employee to reaching the target production