Customer Service Supervisor
-Led a team of 3 in managing industrial park operations and entrepreneurial ecosystem development, with temporary responsibility for office leasing business for a year. -Conducted market research and competitor analysis to align services with market trends, establishing a one-stop platform with 48 offerings to foster business growth, boosting customer retention by 40%.-Strategically developed partnerships to enhance corporate branding, leading daily social media content creation and coordinating with governments, industry associations, and key enterprises.-Organized high-profile events, including industry forums, salons, and entrepreneurship competitions, reaching over 10,000 prospective clients from various industries, improving the company to a recognized industry leader.-Formulated and managed an annual budget of RMB 1.5 million for marketing and service improvement, overseeing budget control, procurement processes and progress tracking.-Set up service standards, established and improved SOP, increasing work efficiency by 15%.
