Pankaj Adhikari Email and Phone Number

Result oriented professional with 12+ years of experience in O2C domain. Handling multiple line of business, AR Cash, Collection, IV and PLU end to end process under the umbrella of O2C Managing team shrinkage, utilization and attrition Preparing Training SOPs/DTPs and flow charts Prepare and Review WRM and MRM Meet aspects of an employee career, performance and development related. Also, coaching and mentoring to develop them future Ensuring clear performance standards and provide constructive feedback and actively managed low contributors Ensure 100% compliance with internal policies and procedures, external regulation and information security standardsproficient in making business PPTs, dashboards, VBA coding and data science for process improvementHave sound knowledge of lean six sigma methodology.