Pankaj Bansode Email and Phone Number
I'm Pankaj Bansode, a dedicated ServiceNow Business Analyst at Allianz Technology.With a robust foundation and expertise, I bring a blend of functional proficiency and business acumen to optimize ServiceNow implementations.🔑 Key Certifications: Certified ITIL®, ServiceNow CSA, ServiceNow CIS-ITSM, Advanced - Certified Scrum Product Owner®, Certified Scrum Master®🛠️ ServiceNow Proficiency: As a skilled Business Analyst, I specialize in the end-to-end process of Design, Development, Testing, and Implementation within the ServiceNow ecosystem. My focus areas encompass:• 📊 Service Catalog and Applications: Crafting seamless user experiences through efficient service catalog design and implementation.• 🔄 Service Request Flow: Streamlining and enhancing service request processes for optimal user satisfaction.• 🚨 Incident Management: Ensuring timely and effective incident resolution to minimize business disruptions.• 🔗 Third-Party Tool Integration: Seamlessly integrating external tools to create comprehensive and unified solutions.🔍 How I Add Value: I thrive on translating complex business requirements into innovative ServiceNow solutions. My goal is to enhance operational efficiency, elevate user experiences, and drive continuous improvement across organizations.🌀 Beyond Business Analysis: In addition to my core role, I've embraced the responsibilities of a Scrum Master on the ServiceNow platform. I lead Agile practices, conduct essential scrum meetings, and facilitate workshops and training sessions for both internal teams and external teams.🔮 What's on the Horizon: In my journey, I am committed to staying at the forefront of ServiceNow advancements, continuously enriching my skill set, and seeking new opportunities to drive transformative change.💬 Let's Connect: I'm enthusiastic about connecting with fellow ServiceNow professionals, industry peers, and tech enthusiasts. Whether it's discussing ServiceNow best practices, sharing insights, or exploring potential collaborations, I'm always open to engaging conversations.📫 Reach Out: Feel free to reach out to me via LinkedIn or at pankaj.bansode@gmail.com. Let's connect and explore the exciting possibilities that emerge at the intersection of technology and business.
Allianz Technology
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Business AnalystAllianz Technology Apr 2022 - PresentPune, Maharashtra, India
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Group ManagerWns Global Services Apr 2016 - Mar 2022Pune, Maharashtra, IndiaProcess: SITA (Société Internationale de Télécommunications Aéronautiques)SITA – Business Analyst (Incident Management)• Manage ServiceNow (Incident Management module)• Engage with stakeholders for understanding business requirement for proposed enhancements on ServiceNow module• Translate business requirement into User stories• Collaborate with development, operations, and leadership groups• Perform UAT to attain successful end productSITA – Quality Centre Support• Validating client’s vendor billing and Invoices• Ensuring accuracy in processing and releasing of payments on or before the due date as per service level -
Deputy ManagerWns Global Services Nov 2011 - Mar 2016Process: SITA (Société Internationale de Télécommunications Aéronautiques)SITA- MIS• Managing MIS team involved in Data Management, Reporting, SLA, Service Credits and Bonus, etc.• Providing insightful MI and analysis to assist Management in critical decision making• Responsible for maintaining timelines and accuracy of report processedInvoice & Revenue Management• Managing complete process of monitoring billing to clients, Invoice creation & submission, payments, follow-ups, and escalations• Streamlining operations by improving the efficiency and effectiveness of the team through making improvements in production process and up-skilling of staffsContractual Documents Management• Managing end to end process of creation of contractual documents until full executionAccess Management• Managing staff access to various tools and application
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Assistant ManagerWns Global Services Dec 2005 - Oct 2011Pune, Maharashtra, IndiaProcess: SITA (Société Internationale de Télécommunications Aéronautiques)SITA Service Management Support Unit• Supporting Service Managers of clients by providing reports and analysis based on data from client tools. • Part of RSM project (Remote Service Manager) wherein handled responsibilities of Service Managers Remotely representing SITA
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Sme (Subject Matter Expert)Wns Global Services Apr 2003 - Nov 2005Pune, Maharashtra, IndiaProcess: Aegis (Telecommunication)• Generating programs as per requested services, debugging error in program and rerouting the orders• Subject Matter expert.
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Computer TeacherThe Bishop'S School Jun 2001 - May 2002Pune Camp, Maharashtra, IndiaThe Bishop’s School, Pune (On contract for Lotus Autorun)(Teacher/ Lab Instructor)
Pankaj Bansode Education Details
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Data Systems Research FoundationComputer/Information Technology Administration And Management -
Symbiosis Collage Of Arts & CommerceBusiness/Commerce
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Commerce
Frequently Asked Questions about Pankaj Bansode
What company does Pankaj Bansode work for?
Pankaj Bansode works for Allianz Technology
What is Pankaj Bansode's role at the current company?
Pankaj Bansode's current role is ServiceNow Business Analyst @ Allianz Technology | ITIL®4, ServiceNow CSA, A-CSPO®, CSPO®, CSM®.
What schools did Pankaj Bansode attend?
Pankaj Bansode attended Data Systems Research Foundation, Symbiosis Collage Of Arts & Commerce, Kendriya Vidyalaya, Kendriya Vidyalaya.
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