Pankaj Bhavsar Email and Phone Number

Objective:As a driven and enthusiastic Internship Trainee at Hilton Mumbai International Airport from July to October 2023, I proactively immersed myself in the multifaceted operations of the hospitality industry. My dedication not only honed my skills but allowed me to make impactful contributions to the guest experience.Experience:Internship TraineeHilton Mumbai International Airport, Mumbai - (7/2023 – 10/2023)- Collaborated closely with experienced professionals across various departments including front desk operations, housekeeping management, food & beverage service delivery, and event coordination.- Spearheaded a pilot project designed to streamline check-in processes for guests arriving on international flights during peak hours which improved efficiency by X%.- Assisted in organizing and executing multiple high-profile corporate events that bolstered hotel's reputation for excellence within our business clientele segment.- Cultivated strong communication abilities through ongoing interaction with diverse hotel patrons ensuring personalized experiences highlighted by attentiveness and service expertise.- Drove initiatives aimed at gathering guest feedback post-stay; analyzed trends therein leading towards actionable improvements implemented under guidance of mentors/supervisors resulting in an increase of customer satisfaction ratings by Y% during tenure period.- Designed innovative weekly entertainment schedules targeting increased engagement among long-term stays which became adopted as part of regular programming due to popular demand witnessed over course internship stint.