Pankaj Bora Email & Phone Number

Bengaluru, Ka, In

India

India

At CloudCover, under the broader umbrella of ST Telemedia following the acquisition of 2nd Watch, CloudCover and Cloud Comrade, I spearheaded a pivotal transition and expansion phase for Managed Cloud Services in the APAC region. Initially hired by 2nd Watch—a sister company with no prior presence in India—I was instrumental in establishing and leading the Managed Cloud Services team in India from the ground up. My primary achievements include:Pioneering 2nd Watch's Expansion into… Show more At CloudCover, under the broader umbrella of ST Telemedia following the acquisition of 2nd Watch, CloudCover and Cloud Comrade, I spearheaded a pivotal transition and expansion phase for Managed Cloud Services in the APAC region. Initially hired by 2nd Watch—a sister company with no prior presence in India—I was instrumental in establishing and leading the Managed Cloud Services team in India from the ground up. My primary achievements include:Pioneering 2nd Watch's Expansion into India: As the first employee for 2nd Watch in India, I was responsible for building the Managed Cloud Services India team from scratch. My efforts expanded the team to 30 members in 6 months, introducing round-the-clock coverage from India and significantly enhancing service levels.Integration and Leadership during Acquisition: The acquisition of CloudCover, 2nd Watch, and Cloud Comrade by ST Telemedia marked a significant milestone. I played a critical role in the integration process and was appointed head of Managed Services for the APAC region. My leadership ensured a smooth transition, maintaining service excellence across the combined entity.Service Portfolio Modernization: With a diverse background of the combined entities in AWS, Azure, and GCP, and a focus on DevOps and SRE practices, I led efforts to modernize and expand our service offerings. This initiative aimed at not just supporting traditional cloud infrastructure services but also incorporating modern services to stay ahead in a competitive landscape.Strategic Impact and Growth: I played a crucial role in transforming the managed services landscape in the APAC region. By leveraging the strengths of 2nd Watch, CloudCover, and Cloud Comrade, we provided a comprehensive suite of services that catered to evolving cloud infrastructure needs, including DevOps and SRE, thereby ensuring our position as a leader in cloud managed services. Show less

Strategic Growth and Operational Excellence:During my impactful tenure, I played a pivotal role in driving advancements in our Core Technology Services, focusing on new Oracle Cloud Infrastructure (OCI) migration and managed services projects. My contributions Include:Marquee Projects: Successful acquisition and execution of large-scale OCI migration and managed services projects for high-profile customers such as Office Depot, Motorola, and FedEx. This period witnessed… Show more Strategic Growth and Operational Excellence:During my impactful tenure, I played a pivotal role in driving advancements in our Core Technology Services, focusing on new Oracle Cloud Infrastructure (OCI) migration and managed services projects. My contributions Include:Marquee Projects: Successful acquisition and execution of large-scale OCI migration and managed services projects for high-profile customers such as Office Depot, Motorola, and FedEx. This period witnessed unprecedented growth in our project portfolio, driving portfolio growth and enhancing our market presence.Team Growth: More than doubled the India team, boosting morale and retention, significantly enhancing BIAS's brand image in India through strategic hiring and vibrant work culture initiatives.Operational Leadership: Improved the India entity's performance with strategic changes, aligning with a revamped POD model, mentoring leadership, and enhancing service delivery.Innovation and Efficiency: Established an innovation lab to drive automation and policy consistency, showcasing a commitment to operational excellence.Strategic Corporate Role: Recognized by elevation to a board member, I led substantial growth in Cloud Engineering, HR, and Operations, doubling revenue and margins within two years.Enhancing Brand Presence: Cultivated a culture of excellence and innovation, markedly improving BIAS's brand presence in India and establishing it as a cloud services leader. Show less

Bengaluru Area, India

Establishment and Integration of India's Architecture Team: Spearheaded the strategic framework for service delivery, leading to the pioneering establishment and integration of India's Architecture team with global operations. Set a new benchmark in collaborative excellence, aligning team objectives and workflows with international standards.Orchestration of SaaS, PaaS, and IaaS Transformation: Orchestrated the transformation of SaaS, PaaS, and IaaS delivery models from inception to… Show more Establishment and Integration of India's Architecture Team: Spearheaded the strategic framework for service delivery, leading to the pioneering establishment and integration of India's Architecture team with global operations. Set a new benchmark in collaborative excellence, aligning team objectives and workflows with international standards.Orchestration of SaaS, PaaS, and IaaS Transformation: Orchestrated the transformation of SaaS, PaaS, and IaaS delivery models from inception to General Availability. Bridged business needs and technical capabilities, delivering innovative solutions that met market demands.Adoption of Next-Gen IaaS and DevOps: Led the strategic adoption of next-generation IaaS and DevOps methodologies, significantly enhancing operational agility and innovation.Redefinition of Department’s Service Catalog: Played a pivotal role in aligning the department's service catalog with global best practices through a strategic PMO overhaul, leading to marked improvements in customer satisfaction and operational efficiency.Establishment of the India PMO & Agile Practices: Established the India PMO, extending its influence to the US, and championed Agile practices department-wide. This fostered a culture of continuous improvement and strategic agility, enhancing project delivery and adaptability. Show less

Bengaluru Area, India

Spearheaded the India Pre-Sales Team: Successfully closed several multi-million dollar end-to-end deals, demonstrating exceptional leadership and strategic acumen in navigating complex sales cycles and negotiations.Facilitated Contract Negotiations: Collaborated closely with operations, sales teams, and customers to align terms, ensuring deals met both organizational objectives and customer needs, thereby fostering strong, lasting partnerships.Crafted Standardized Service… Show more Spearheaded the India Pre-Sales Team: Successfully closed several multi-million dollar end-to-end deals, demonstrating exceptional leadership and strategic acumen in navigating complex sales cycles and negotiations.Facilitated Contract Negotiations: Collaborated closely with operations, sales teams, and customers to align terms, ensuring deals met both organizational objectives and customer needs, thereby fostering strong, lasting partnerships.Crafted Standardized Service Offerings: Developed and standardized service offerings, including collaterals, contract documentation, and estimation models. This initiative significantly enhanced the managed services portfolio, streamlining service delivery and improving scalability.Ensured Compliance with Divisional Goals: Provided strategic oversight throughout the deal cycle, aligning efforts with divisional goals and risk parameters. This leadership ensured organizational compliance and safeguarded against potential risks.Partnered with Operations Leadership: Implemented efficiencies in collaboration with operations leadership, reducing costs, and enhancing market competitiveness. These efforts led to optimized operational processes, significant cost savings, and an enhanced competitive stance in the marketplace. Show less

Bengaluru Area, India

Directed Team for Alcoa's Support Transition: Led the team in transitioning L2 & L3 support for Alcoa's global Oracle E-Business Suite footprint to Oracle, ensuring a seamless handover and maintaining continuity of service excellence.Managed Technical Team for Alcoa: Oversaw the technical team responsible for delivering comprehensive L2 & L3 services to Alcoa, upholding high service standards and ensuring customer satisfaction.Advocated for ITIL Adoption within GSD: Played a… Show more Directed Team for Alcoa's Support Transition: Led the team in transitioning L2 & L3 support for Alcoa's global Oracle E-Business Suite footprint to Oracle, ensuring a seamless handover and maintaining continuity of service excellence.Managed Technical Team for Alcoa: Oversaw the technical team responsible for delivering comprehensive L2 & L3 services to Alcoa, upholding high service standards and ensuring customer satisfaction.Advocated for ITIL Adoption within GSD: Played a pivotal role in the core team that advocated for ITIL adoption within GSD, leading to significant improvements in service delivery processes and operational efficiencies. Show less

Bengaluru / Usa

Led Cisco Account to Major Revenue Milestone: Directed the Cisco account to achieve an annual revenue of over USD 10 million, leading a team of 100+ consultants. Demonstrated strong leadership and delivery management skills, contributing to significant account growth.Expanded Cisco Account through Managed Services: Successfully expanded the Cisco account, transitioning multiple projects to managed services. This strategy significantly enhanced project sustainability and deepened client… Show more Led Cisco Account to Major Revenue Milestone: Directed the Cisco account to achieve an annual revenue of over USD 10 million, leading a team of 100+ consultants. Demonstrated strong leadership and delivery management skills, contributing to significant account growth.Expanded Cisco Account through Managed Services: Successfully expanded the Cisco account, transitioning multiple projects to managed services. This strategy significantly enhanced project sustainability and deepened client engagement, contributing to the account's robust growth.Oversaw Cisco's Commerce Transformation Initiative: Led Cisco's largest Commerce transformation initiative (Synergy) alongside the Oracle R12 implementation in the area of Goal to Commission. These projects collectively improved sales processes and operational efficiency for 15,000 sales representatives, marking a pivotal advancement in Cisco's technological infrastructure.Implemented Order Management Module for Cisco: Led the implementation of the Order Management module as part of the comprehensive Issue to Resolution R11i Oracle engagement in Customer Service for the Cisco account, and subsequently managed the entire project's operations. This involvement was crucial for efficient order processing and significantly improved client support and service resolution efficiency.Spearheaded Talent Management Initiatives: Drove talent management initiatives, including hiring, performance evaluations, and mentoring. Efforts resulted in enhanced team morale and reduced turnover, fostering a more engaged and productive team environment.Contributed to Wipro's CMMI 1.2 Certification: Played a pivotal role in Wipro achieving CMMI 1.2 certification, underscoring a commitment to quality and continuous improvement across projects. Show less

Bengaluru Area, India

Developed Sophisticated Oracle Suite for ITC: Crafted and executed a comprehensive suite of Oracle Forms, Reports, and PL/SQL packages at ITC, significantly automating their marketing and distribution network. This technical venture streamlined operations, improved data accuracy, and enhanced the network's responsiveness. My efforts showcased advanced technical skills in developing solutions that directly tackled operational challenges, yielding tangible enhancements in efficiency and network… Show more Developed Sophisticated Oracle Suite for ITC: Crafted and executed a comprehensive suite of Oracle Forms, Reports, and PL/SQL packages at ITC, significantly automating their marketing and distribution network. This technical venture streamlined operations, improved data accuracy, and enhanced the network's responsiveness. My efforts showcased advanced technical skills in developing solutions that directly tackled operational challenges, yielding tangible enhancements in efficiency and network performance. Show less

Hyderabad

Developed and Deployed Integrated Materials Management System for Mumbai Port Trust: Participated in the engineering and deployment of the Integrated Materials Management System for the Mumbai Port Trust, covering the entire project lifecycle from requirements gathering to final implementation. My involvement included development, rigorous testing, and on-site deployment, ensuring seamless integration into the client's existing infrastructure. The system significantly improved operational… Show more Developed and Deployed Integrated Materials Management System for Mumbai Port Trust: Participated in the engineering and deployment of the Integrated Materials Management System for the Mumbai Port Trust, covering the entire project lifecycle from requirements gathering to final implementation. My involvement included development, rigorous testing, and on-site deployment, ensuring seamless integration into the client's existing infrastructure. The system significantly improved operational efficiency, data management, and reporting capabilities, effectively addressing the client's strategic needs and operational challenges. Show less