Specialized in several aspects (technical, procedural) of Beatbox, Service Noworchestrator and Ansible as an automation service.Ensuring delivery of end-to end solution design (incl. costing and migration) responds in a most cost-effective and innovative manner to customers businessrequirements.To provide direction and support to technical specialists and less experiencedarchitects.Work closely with stakeholders for consulting, pre-sales, business case, deliverables,flowcharts, documentation and deep dives.Exploring cloud native technologies.

Managed Service Delivery for Airbus account with team of 15.Developed and implemented problem management and service improvement plans.Improved internal and external customer satisfaction by automating manual task's thereby improving SLA.Driven Automation / CSI within the practice, thereby reducing average handling timeon task’s and bringing potential 4 FTE realization.Took responsibility for team productivity and managed work flow to ensure thatquality service goals were met or exceeded.Streamline processes with a target to achieve higher margins without compromisingon delivery quality.Improved performance efficiency of the Team through effective training.

Administration and support for tools like BPPM, BSA, Patrol, RSCD and Sysloadagents.Working for monitoring efficiency, bringing the environment’s monitoringavailability from 75% to >= 95%.Worked on automation tool like Ansible for developing scripts and playbook toautomate manual task which helped in reducing AHT (Average Handling Time) formultiple use cases.Gathering requirements and analyzing the task’s which can be automated wherepossible.Developed and executed various Ansible playbook in the infrastructure therebybringing 2-3 FTE realization.Developed scripts with Windows PowerShell which resulted in process improvementand saving 30 hrs of manual efforts weekly.

Customer support engineer for Dell EMC on the hyper-converged VxRail product line. Troubleshoot, repair, and advise customers on their VxRail/VMware product environment.Worked on Vxrail and VCF upgrades from 4.7.211 to 4.7.41 and 3.8.1 to 3.9.1Create vision and guidance to enhance customer experience on VxRail appliance.Take customer calls and troubleshoot errors, alerts, and issues on their VxRail appliance.Troubleshoot repair and advise customers on the VMware vSphere environment installed on the appliance.

3 years of experience in Product Support/Implementation/Configuration for BMCService Assurance tools including BMC Proactive-Net Performance Management(BPPM) BMC Patrol, BMC BSA.Supporting BMC tools which includes implementation and client handling throughcalls/emails and webinars bringing CSAT to 93% for monitoring team.

Experienced gained on hardcore troubleshooting and administration of ActiveDirectory and other Microsoft products.